[ SOLVED ] Big Problems With Windows

[fitzperfect]

I bought this combo a couple pf weeks ago and passed my original TF101 to my grandson, having rooted it and upgrading it to Kit Kat 4.4.2. The concept of the new TX201LA sounded fine in principle, but the Asus execution is flawed (at least in my case).
No problems on the Android side; everything works as it should.
But Windows is posing more problems than I bargained for. The first thing I did was to upgrade to 8.1; it seemed to run smoothly.
However the more I explore the deivice the more problems I discover;

1. USB ports don't work in Windows. In 'Device Manager' there is a yellow triangle by the category "Intel USB 3.0 eXtensible Host Controller". Right clicked and selected 'Update Driver Software' and I got the message that drivers are up to date! Ports work fin in Android.

2. The touchscreen in Windows stopped functioning; no problem in tablet mode.

3. Bluetooth doesn't work; I can pair bluetooth speakers, but it won't connect, the sound comes from the dock speaker instead of the Bluetooth speaker.

I opened tickets with Asus 'Support' but no response after 3 days. I can take it back to the retailer and get a full refund, but I would prefer to get this Trio to work as designed.

[kokabunga]

Seems your drivers are not for 8.1
Go to Asus TX201LA page in Asus site and make sure you download and install latest drivers
An advice :
1.start by updating atk driver
2. DO NOT update Asus trio switcher

If all this don't work. Do a factory reset of Windows (internal recovery disk )
Seems something goes wrong with your upgrade...

Envoyé de mon GT-I9192 en utilisant Tapatalk

[fitzperfect]

Thanks for speedy reply!
I did think it was a driver issue, so have tried updating drivers; no effect.
Before doing a factory reset, I'm going to give Asus 'Support' one more day to leap into action...
I want to get this working, because I love the concept.
But if I don't make progress soon I'll be obliged to get a refund, and go for Sony Xperia Z2.

[Kasush]

Thanks for speedy reply!
I did think it was a driver issue, so have tried updating drivers; no effect.
Before doing a factory reset, I'm going to give Asus 'Support' one more day to leap into action...
I want to get this working, because I love the concept.
But if I don't make progress soon I'll be obliged to get a refund, and go for Sony Xperia Z2.

I can assure you the problems you are dealing with are not global, meaning they apply to your machine. I have a wonderful experience here with my unit. You can serch my posts to see previous tips and comments rather than me putting it all out there again, but suffice to say that my only "issues" are lack of root in Android and less battery life all around than I would prefer. Neither is a show stopper for me and I would not trade this for any other device on the market currently.

Best of luck.

Sent from my TX201LA using Tapatalk

[fitzperfect]

I had 2 tickets raised with Asus; one for the USB ports in Windows, and the second for the other problems. touchscreen not working in Windows, and Bluetooth not working in Windows.
Asus' support solution for the first problem ("install USB Charger plus utility") actually resolved all problems!
Like you, Kasush, I am waiting for someone to root this so I can customise it as good as my old TF101

Thanks Kokabunga and Kasush for your support!

[Kasush]

I had 2 tickets raised with Asus; one for the USB ports in Windows, and the second for the other problems. touchscreen not working in Windows, and Bluetooth not working in Windows.
Asus' support solution for the first problem ("install USB Charger plus utility") actually resolved all problems!
Like you, Kasush, I am waiting for someone to root this so I can customise it as good as my old TF101

Thanks Kokabunga and Kasush for your support!

That is awesome news. So glad to hear everything is right for you now. Enjoy your Trio.

Sent from my TX201LA using Tapatalk

[cabal06ba]

DO NOT update Asus trio switcher

May I ask why you made that recommendation? Just updated to the latest version and don't see any problem with that.