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T100TA runs, but Touchscreens turns black if use
Hi,
i have a T100TA and lately i installed W10 Home. All drivers ok, the machine runs. But if i touch the screen it goes black after a second.
and : if i go to tablet mode, i can use the touchscreen and then it "not" turn off.
Did anyone have a idea ?
Thank you
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Asus USA Social Media Team

Originally Posted by
pitamerica
Hi,
i have a T100TA and lately i installed W10 Home. All drivers ok, the machine runs. But if i touch the screen it goes black after a second.
and : if i go to tablet mode, i can use the touchscreen and then it "not" turn off.
Did anyone have a idea ?
Thank you
Hi pitamerica, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Did you install all of the updates that Windows has? The black screen happens when the tablet is docked on the keyboard correct?
Asus USA is a social support channel for North American purchasers.
UK users requiring warranty support should contact their retailer. For
other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.
Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.
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Originally Posted by
Asus_USA
Hi pitamerica, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Did you install all of the updates that Windows has? The black screen happens when the tablet is docked on the keyboard correct?
thank you, i will check this and give a respond.
.
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after Install latest Windows 10 problems are gone. thank you !!!
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Asus USA Social Media Team

Originally Posted by
pitamerica
after Install latest Windows 10 problems are gone. thank you !!!
Thank you for the update!
Asus USA is a social support channel for North American purchasers.
UK users requiring warranty support should contact their retailer. For
other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.
Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.
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