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  1. #1
    Soundwave
    Member #
    95901
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    Apr 2018
    Tablet
    TF Book T100TA
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    T100TA runs, but Touchscreens turns black if use

    Hi,

    i have a T100TA and lately i installed W10 Home. All drivers ok, the machine runs. But if i touch the screen it goes black after a second.

    and : if i go to tablet mode, i can use the touchscreen and then it "not" turn off.

    Did anyone have a idea ?

    Thank you

  2. #2
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
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    Quote Originally Posted by pitamerica View Post
    Hi,

    i have a T100TA and lately i installed W10 Home. All drivers ok, the machine runs. But if i touch the screen it goes black after a second.

    and : if i go to tablet mode, i can use the touchscreen and then it "not" turn off.

    Did anyone have a idea ?

    Thank you
    Hi pitamerica, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Did you install all of the updates that Windows has? The black screen happens when the tablet is docked on the keyboard correct?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  3. #3
    Soundwave
    Member #
    95901
    Join Date
    Apr 2018
    Tablet
    TF Book T100TA
    Posts
    3
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    0 times
    Quote Originally Posted by Asus_USA View Post
    Hi pitamerica, allow us to apologize for the inconvenience that this has caused and we'll be happy to help as best as we can. Did you install all of the updates that Windows has? The black screen happens when the tablet is docked on the keyboard correct?
    thank you, i will check this and give a respond.
    .

  4. #4
    Soundwave
    Member #
    95901
    Join Date
    Apr 2018
    Tablet
    TF Book T100TA
    Posts
    3
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    0 times
    after Install latest Windows 10 problems are gone. thank you !!!

  5. #5
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
    Posts
    834
    Liked
    154 times
    Quote Originally Posted by pitamerica View Post
    after Install latest Windows 10 problems are gone. thank you !!!
    Thank you for the update!
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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