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Thread: Installed Windows 10 and lost use of touchpad

  1. #1
    Soundwave
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    Installed Windows 10 and lost use of touchpad

    Was prompted to instal Windows 10 on my new T100. All worked well, BUT I lost the use of the touchpad/mouse pointer in the process.
    Have tried FND/F9 keys - no good. Plug-in mouse works ok, but this is not what I bought my TB for!! Can anyone help please? Not very computer literate, so simple walk-through instructions for a fix much appreciated. Thanks.

  2. #2
    Jazz
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    Have you downloaded new driver for it off asus website for windows 10 os

  3. #3
    Soundwave
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    Quote Originally Posted by Grimm View Post
    Have you downloaded new driver for it off asus website for windows 10 os
    Thanks for the prompt response! No, I haven't downloaded driver separately because the Windows 10 instal was successful therefore I believe the correct drivers would have been included in the instal. Am I right or have I missed a step?

  4. #4
    Jazz
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    You have to download ATK driver and SmartGesture from asus website for windows 10 for your transformerbook then go to uninstall programs and remove the ones that are in there or you won't be able to install new ones my one was same until I did that my self
    FrillyBits likes this.

  5. #5
    Starscream
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    Welcome

    ^^ Grimm types faster than me

    Welcome to the forum

    First, I have not upgraded to Windows 10 so I have no first hand experience but I doubt that the Windows 10 update will include the Asus Driver updates but there are Touchpad updates for Windows 10
    • Go to your local Asus website @ ASUS
    • Click on Support On some sites you must click on Service first then Support
    • Enter the Model Name T100TA in the Search field and select ASUS Transformer Book T100TA
    • If necessary select Drivers & Tools
    • Choose your OS. Windows 10 32 bit
    • Click on ATK
    • You will see the Version V1.0.0039 ATKPackage (For Windows 10 Upgrade)
    • To the right of Download from click on Global
    Also
    • Click on TouchPad
    • You will see the Version V4.0.6 ASUS Smart Gesture (For Windows 10 Upgrade)
    • To the right of Download from click on Global

    After downloading
    • Un-zip the ATKPackage file and install the update
    • Un-zip the ASUS Smart Gesture file and install the update

    Good luck
    Last edited by FrillyBits; 07-29-2015 at 09:33 PM.
    Asus Transformer Book T100TA - Windows 10 (1607) 32 bit - CPU Z3740 - BIOS 314 - 32GB SSD - 500GB HD - 32GB SanDisk Ultra MicroSDHC Card UHS-1 Class 10 (NTFS)
    Asus MemoPad HD 7 - Android - 16GB

  6. #6
    Soundwave
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    Quote Originally Posted by FrillyBits View Post
    ^^ Grimm types faster than me

    Welcome to the forum

    First, I have not upgraded to Windows 10 so I have no first hand experience but I doubt that the Windows 10 update will include the Asus Driver updates but there are Touchpad updates for Windows 10
    Go to your local Asus website @ ASUS
    Click on Support On some sites you must click on Service first then Support
    Enter the Model Name T100TA in the Search field and select ASUS Transformer Book T100TA
    If necessary select Drivers & Tools
    Choose your OS. Windows 10 32 bit
    Click on ATK
    You will see the Version V1.0.0039 ATKPackage (For Windows 10 Upgrade)
    To the right of Download from click on Global
    Also
    Click on TouchPad
    You will see the Version V4.0.6 ASUS Smart Gesture (For Windows 10 Upgrade)
    To the right of Download from click on Global

    After downloading
    Un-zip the ATKPackage file and install the update
    Un-zip the ASUS Smart Gesture file and install the update

    Good luck
    I installed the ATK driver with no problems at all, but when i'm installing the smart gesture I get a message saying "There is a problem with this Windows Installer package. A program run as part of the set up did not finish as expected. Contact your support personnel or package vendor." please help!! u.u

  7. #7
    Starscream
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    Quote Originally Posted by taker714 View Post
    I installed the ATK driver with no problems at all, but when i'm installing the smart gesture I get a message saying "There is a problem with this Windows Installer package. A program run as part of the set up did not finish as expected. Contact your support personnel or package vendor." please help!! u.u
    The first thing I would try is downloading a fresh copy.
    Completely delete copy you have
    If you use a download manager/accelerator don't use it for this download.
    Watch the download progress to make sure the download is not interrupted or stalled.
    Un-zip the files to a folder, don't launch from inside the zip
    Asus Transformer Book T100TA - Windows 10 (1607) 32 bit - CPU Z3740 - BIOS 314 - 32GB SSD - 500GB HD - 32GB SanDisk Ultra MicroSDHC Card UHS-1 Class 10 (NTFS)
    Asus MemoPad HD 7 - Android - 16GB

  8. #8
    Soundwave
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    I had the same issue as others.

    FrillyBits, you're missing a few steps.

    First, go to Programs and Features and uninstall the ATK Package and ASUS Smart Gestures that are currently installed. Then you must restart.

    Then Run the Setup for ATK Package and restart.

    Then run install.bat and then setup.exe from the Smart Gestures folder you downloaded and restart.

    My mousepad is now working, thanks!

  9. #9
    Soundwave
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    I'm having the same problem but I do not see a way to remove ATK or Smart Gestures either in Programs & Features or in Apps & features (win10 program manager). These apps(??) don't appear in either tool. The install for ATK requires removal of the previous installation. I have downloaded and unpacked the most recent Win 10 versions of each.

    Any thoughts on how to proceed? I'd prefer not to do a fresh install.

    TIA.

    Tom

  10. #10
    Soundwave
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    That worked for me too .... EXCEPT

    Then I had to go back to Win 8, uninstall my Cisco VPN software, then re-install Win 10....all because the VPN components prevented the Win10 Wifi network components from being installed.

    But because I had uninstalled the old ATK and SmartGesture, uninstall files were removed from C:\esupport files.

    So when I went back to Win 8 - the old ATK and SmartGesture drivers got put back - but now I no longer have the uninstall files for them.

    Which means, I can no longer uninstall the ASUS smart gesture so I can install the new Win 10 version, so I now have a non-working touchpad on the keyboard dock and no way to get the new drivers onto the machine

    Anyone have a copy of their Win8 C:\esupport directory you could send me? So I can have the proper uninstall files?

    Grr.... why does MS always seem to make things more complicated than they have do be??!!

    WARNING: -- MAKE SURE YOU MANUALLY BACKUP YOUR C:\esupport FILES BEFORE UNINSTALLING THE OLD ATK/SMART GESTURE DRIVERS!!!
    Last edited by struesda; 07-31-2015 at 09:33 AM.

 

 
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