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Thread: Installed Windows 10 and lost use of touchpad

  1. #11
    Soundwave
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    Problem solved.

    I had an online chat with Asus support. The rep quickly told me to do a system refresh. (Under Settings | Security and Maintenance | Recovery). I initiated the Recovery and was warned that I would have to reinstall all of my software but my files would be preserved. In less than 5 minutes I had my touchpad back with multi-finger gestures and nothing else was touched. All of my installed programs worked without reinstallation. I'm a VERY happy camper. I hope everyone has the same good luck I had with this.
    FrillyBits and HowieDoin2 like this.

  2. #12
    Asus USA Social Media Team
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    Hi MargCott,

    Thank you for reaching out for assistance with your notebook. If the Windows 10 smart gesture program is not being installed on the new OS. Try using the previous version (Win8.1) from our support site (www.support.asus.com) and after entering the T100 model in the search field, select the touchpad driver for the Windows 8.1 listing. If you need more assistance email us at socialsupportus@asus.com​ or call us at 8886783688.



    If you have any further questions, comments, or concerns please do not hesitate to let us know. Your case number is N150791793. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

    Thank you,


    In Search of Incredible

    Technical Support Department
    ASUS USA :: http://service.asus.com/​
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  3. #13
    Soundwave
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    Installed Windows 10 based on the invite, and also lost the touch pad on T200. Had to install ASUS Touchpad drive 8.0.0.17 to get it fixed.

  4. #14
    Soundwave
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    Windows 10 was installed, and after touch pad driver was updated, everything ran fine for more than a day. Then some update hit, and my Broadcom 801.11 abgn Wireless SDIO Adapter failed to start. Currently have Broadcom 5.93.104.5 driver installed, It is dated 4/26/2015, and should work, but doesn't. I am looking for one that might work. Suggestions are welcome.

  5. #15
    Soundwave
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    Thanks!

    Thanks so much to Frilly Bits and all other responders.
    I finally got things fixed, thanks to all your helful and detailed instructions.

    Welcome to the forum

    First, I have not upgraded to Windows 10 so I have no first hand experience but I doubt that the Windows 10 update will include the Asus Driver updates but there are Touchpad updates for Windows 10
    Go to your local Asus website @ ASUS
    Click on Support On some sites you must click on Service first then Support
    Enter the Model Name T100TA in the Search field and select ASUS Transformer Book T100TA
    If necessary select Drivers & Tools
    Choose your OS. Windows 10 32 bit
    Click on ATK
    You will see the Version V1.0.0039 ATKPackage (For Windows 10 Upgrade)
    To the right of Download from click on Global
    Also
    Click on TouchPad
    You will see the Version V4.0.6 ASUS Smart Gesture (For Windows 10 Upgrade)
    To the right of Download from click on Global

    After downloading
    Un-zip the ATKPackage file and install the update
    Un-zip the ASUS Smart Gesture file and install the update

    Good luck [/QUOTE]
    FrillyBits and rickscheller like this.

  6. #16
    Soundwave
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    I had the same issue with the touchpad. I just went into device manager, uninstalled it, and then restarted and let it find it again. Fixed the issue. Smart Gesture I had to uninstall and then download the newest version from Asus.

  7. #17
    Soundwave
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    Thanks for the info in this thread.

    I upgraded my T100TA to Windows 10, and everything worked after the upgrade, since it was an upgrade and not a clean install.

    After the reset (do not keep files and settings) everything worked except the touchpad. Installing the above drivers worked fine.

 

 
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