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  1. #1
    Soundwave
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    TP300 Flip doesn't work (No auto rotate)

    I have a Transformer Book TP300L, about 2 months old.
    Used to be when I flipped the laptop around, the keyboard and mouse used to be disabled automatically and the screen would auto-rotate. Now, when I flip it, nothing happens. The keyboard still works and buttons get pushed, or the mouse gets moved while I'm holding it. It no longer auto-rotates.
    When I try swiping from the right, hitting settings, then screen and try to unlock the screen rotation - holding the mouse over the lock icon it says "Autorotation is unavailable because you're using your pc as a laptop" even though I've already flipped the computer and am using it as a tablet.

  2. #2
    Transformer Forums Legend
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    Welcome to the forum

    I added "auto rotate" to the title to make it a little more visible and understood.

  3. #3
    Soundwave
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    It's not just the auto-rotate, but the keyboard doesn't turn off like it's supposed to. It's like the computer doesn't recognize that I've flipped it. And in the last 24 hours since I posted above, the two-finger-scroll has also stopped working. I went into Asus Smart Gesture and turned it off and back on again. I tried turning the laptop off and on again. But it still won't scroll with two fingers.

  4. #4
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    Moved from ANDROID TABLETS GENERAL!!!!

    to Windows General & added model number

    Try refreshing Windows...

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  5. #5
    Asus USA Social Media Team
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    Quote Originally Posted by Sss View Post
    I have a Transformer Book TP300L, about 2 months old.
    Used to be when I flipped the laptop around, the keyboard and mouse used to be disabled automatically and the screen would auto-rotate. Now, when I flip it, nothing happens. The keyboard still works and buttons get pushed, or the mouse gets moved while I'm holding it. It no longer auto-rotates.
    When I try swiping from the right, hitting settings, then screen and try to unlock the screen rotation - holding the mouse over the lock icon it says "Autorotation is unavailable because you're using your pc as a laptop" even though I've already flipped the computer and am using it as a tablet.
    It's not just the auto-rotate, but the keyboard doesn't turn off like it's supposed to. It's like the computer doesn't recognize that I've flipped it. And in the last 24 hours since I posted above, the two-finger-scroll has also stopped working. I went into Asus Smart Gesture and turned it off and back on again. I tried turning the laptop off and on again. But it still won't scroll with two fingers.
    We are sorry to hear about this issue and will be doing our best to assist you. Did this issue start after installing Windows updates? Update these drivers:

    Invensense G-sensor driver
    ASUSTeK Computer Inc. -Support- Drivers and Download TP300LA

    ASUS FlipLock
    ASUSTeK Computer Inc. -Support- Drivers and Download TP300LA

    Follow these instructions to install the drivers:
    Step 1: Click "Global" ( not "Global DLM" ) for the driver to be installed and save folder to desktop >
    Step 2: Locate folder on desktop, right click it and click "Extract All" >
    Step 3: Open extracted folder and run "Setup" application file (The setup file may be located by looking for a file labelled as "Application" in the "Description" column in the window) >
    Step 4: Restart device

    If you have any further questions, comments, or concerns please do not hesitate to email us at socialsupportus@asus.com. You may reference this case number (N150382750) on your next contact. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

    Thank you,

    -In Search of Incredible-

    Technical Support Department
    ASUS :: ASUS Service | North America
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  6. #6
    Soundwave
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    Quote Originally Posted by Asus_USA View Post
    We are sorry to hear about this issue and will be doing our best to assist you. Did this issue start after installing Windows updates? Update these drivers:

    Invensense G-sensor driver
    ASUSTeK Computer Inc. -Support- Drivers and Download TP300LA

    ASUS FlipLock
    ASUSTeK Computer Inc. -Support- Drivers and Download TP300LA

    Follow these instructions to install the drivers:
    Step 1: Click "Global" ( not "Global DLM" ) for the driver to be installed and save folder to desktop >
    Step 2: Locate folder on desktop, right click it and click "Extract All" >
    Step 3: Open extracted folder and run "Setup" application file (The setup file may be located by looking for a file labelled as "Application" in the "Description" column in the window) >
    Step 4: Restart device

    If you have any further questions, comments, or concerns please do not hesitate to email us at socialsupportus@asus.com. You may reference this case number (N150382750) on your next contact. We will be more than happy to assist you. Once again, thank you for choosing ASUS products and services.

    Thank you,

    -In Search of Incredible-

    Technical Support Department
    ASUS :: ASUS Service | North America
    Thank you. The first problem was solved by following these steps. The keyboard still does not lock when flipping the laptop into a tablet, though. Any other suggestions?

  7. #7
    Soundwave
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    This problem still has not been solved. If I flip the computer into tent or tablet mode, the keyboard and mousepad do not disable. All updates are current.

  8. #8
    Soundwave
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    "Autorotation is unavailable because you're using your pc as a laptop" even though I've already flipped the computer casesam and am using it as a tablet.Samsung Galaxy S6 edge cover
    Last edited by summera; 09-07-2015 at 07:42 PM.

  9. #9
    Soundwave
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    Hi guys and girls

    Not sure how much help this is. This worked for me. I have a TP300LD bought in the Philipines (cheaper there!) Great machine. I've been running Windows 10 for some weeks now without problems but today, somewhere between uninstalling McAfee, installing Office 365, and uninstalling Open Office, I realised my touchpad and keyboard wasn't locking anymore on flipping the screen over. My desktop background was also making weird little spots, like a grid?
    Tried all kinds of tricks but in the end: Control Panel - Programs - Uninstall a program - select Asus Fliplock - select "repair" in stead of uninstall and the rest flowed naturally.
    Live long and prosper!

  10. #10
    Soundwave
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    Hi I am new here...

    This work for me:
    I downloaded this driver (ASUSFlipLockSetup_NoGMR.msi)
    From driverscollection dot com (just search on google the driver name)

    Then delete or uninstall your flip lock program.
    Then unzip and install: ASUSFlipLockSetup_NoGMR.msi
    That's all is supposed to work immediately.

 

 

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