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  1. #1
    Soundwave
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    72442
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    Aug 2014
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    TF201
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    Problem with keyboard - Keyboard backspace, home and dash stopped working

    Hello guys

    My name is Carlos and I'm from Brazil. I emphasize that the problem / challenge below, has been tried your fix on technical assistance in Brazil and no one was able to identify the cause.

    I have a huge challenge and would like the help of all the friends of the forum. My keyboard and asus has 2 months ago something unexpected happened. I emphasize that there is no drop, spill liquids or something, ok!

    25 days ago, I noticed that the keys on the keyboard backspace, home and dash stopped working. Trying to ascertain the cause of the problem, let the battery run out keyboard and only leaving the tablet battery. To bind and connect the keyboard on the tablet, I noticed that the keys are working again and after connecting the battery charger directly into the dock after a period of 30 minutes, the keys stopped working again. Therefore the keys of the keyboard backspace, home and dash stopped working and return to work only with the keyboard without battery

    I did the whole process leaving the keyboard drain your battery (leaving only tablet with battery) and connect the keyboard on the tablet, the keys back to work again. I performed the procedure several times, updated applications and checked all the keyboard settings, but unfortunately the problem remains.

    Could you help me with the resolution of the problem?

  2. #2
    Guide Guru & Forum Administrator
    Supporting Member

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    12453
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    Oct 2011
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    Devon, UK
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    Other - Chromebook
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    Welcome to the forum Carlos

    It may be that you have a hardware fault, but with something like this I think your best approach will be to try the following...
    1) Cold boot - do this docked (see the link in my signature, below) & try again.
    2) Backup & Factory Reset (see the guide linked from the Master Help Guide - linked in my signature, below)

    If you still have the problem after (2), then it is pretty likely that you have a hardware problem. If that is the case, you will need to try to find another Prime to see if it's dock will work with your tablet or not. If it does, then you can see if you could get a pre-owned or refurbished dock from somewhere perhaps.

    All the best

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

    Forum guide - here ~~ T100 FAQs - here ~~ Cold boot - here

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    Master Help Guide - here ~~ FAQ malware - here ~~ FAQ e-reading - here
    Mobile OS devices personal pantheon...
    ANDROID: Doogee DG310; SGS; Huawei Y300; Motoroloa Xoom 2ME; Razr; Defy Mini; CnM Touchpad II;
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  3. #3
    Soundwave
    Member #
    72442
    Join Date
    Aug 2014
    Tablet
    TF201
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    0 times
    Janner43 thanks for the welcome. I'm browsing the forum here and say that there are great topics, congratulations to all!

    perfect, thanks for the guidance and as soon return with the results of its guidelines and am praying that right.

    Thank you very much yet and until shortly

 

 

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