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Thread: Display Broken

  1. #1
    Soundwave
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    Display Broken

    My Prime's display seems to be broken and I called the warranty service, who suggested I send it back for repair. I just want to backup my files but can't because my display doesn't work and I can't download any apps. Any suggestions? I bought it from Bestbuy, could they back it up/do any warranty servicing? Thanks



  2. #2
    *Rescue Squad*
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    Welcome to the forum!

    When you say your display seems to be broken, is it just black, or is the display cracked, or is the backlight gone where you can shine a bright light on it and see the screen?


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

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  3. #3
    Soundwave
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    It's black and the device itself seems to be on. I think the display connections have been broken somehow. I've done hard resets and connected it to the charger, nothing makes the display turn on. The screen isn't cracked. Can't seen the screen at all when I shine a light on it.

  4. #4
    Soundwave
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    sorry, looking closer at it closer, I can just see the screen. I think I need a better light. I'll use a backup app if I can download it.

  5. #5
    *Rescue Squad*
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    The Asus tabs have an app called "App Backup" pre-installed.

    You can use that to backup apps & data.

    Sounds like your backlight is toast.

    If you have an HDMI cable, you could use a TV to navigate around too.

    Using App Backup, you can only do up to 600 MB in one backup. I would do a few backups of Apps & Data, start at your first app and go until it is just under 600 MB. Repeat until you get them all.

    This will not back up documents, photos, music, movies, or downloads. These should be backed up manually using a USB drive, microSD, cloud storage or USB to PC if your PC recognizes the tablet.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  6. #6
    Soundwave
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    Perfect, thanks for the help. Very helpful!

 

 

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