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  1. #1
    Soundwave
    Member #
    38465
    Join Date
    Jun 2012
    Tablet
    TF201
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    [Q] Stuck in APX mode - I believe?

    Hi everyone

    I'm desperate.

    My TF201 (stock - not rooted - and successfully updated to the current version) works flawlessly for the first 3 months and then one day the Volume UP key stop working. Whenever I tried to lower the volume, it will automatically up it again. When this happened, I tried to reboot with the power button but the tablet wouldn't respond. So I pressed the power button a bit longer and it will shut down. But, when I tried to power it again, I will feel the buzz but the screen will remain blank. The first few times that this happened, I used a small pin to reset the tablet and it will reboot normally. However, now this procedure also has stopped working and I cannot get the tablet to boot again. When I plugged it into my PC, it will recognize it as an APX device. I found that if I let the battery drain completely, it will then power up. I have read and tried the different methods mentioned in the other forums but to no avail. So after reading one of the post in one of the thread at XDA, I thought that perhaps the Volume UP key is definitely stuck and that's why it's booting in the APX mode every time. So, I bite the bullet and open the tablet to see if I can fiddle with the volume keys. But alas, even after making sure that the volume key is not getting stuck, the nightmare continues and every time to boot the tablet I have to let the battery drained completely. What I could gather though is that it's definitely the Volume UP key because every time if I could get the tablet to boot, after draining the battery completely of course, when the ICS Home screen will appear the volume icon also will appear by itself. I found that so long as I don't the touch the Volume key, the tablet will work flawlessly and I could press the power button to get it to sleep and to wake normally. But if I touch the Volume key then the power button will not respond.

    So, as I said I'm desperate and if anybody has a solution, please advise.

    Thanks in advance.

  2. #2
    Bumblebee
    Member #
    9512
    Join Date
    Aug 2011
    Tablet
    Other - Windows
    Posts
    2,397
    Liked
    467 times
    You have a hardware problem. RMA.
    URL Removed by Jeffrey

  3. #3
    Soundwave
    Member #
    38465
    Join Date
    Jun 2012
    Tablet
    TF201
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    3
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    0 times
    Thanks for the quick reply.

    I've opened the tablet. Do you think I'll still be covered by my warranty?

  4. #4
    Starscream
    Member #
    33061
    Join Date
    Apr 2012
    Location
    Lakeland, Florida
    Tablet
    TF201
    Posts
    376
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    46 times
    I concur with goodintentions, if it's a hardware problem it should be covered. Send it in.

  5. #5
    Bumblebee
    Member #
    9512
    Join Date
    Aug 2011
    Tablet
    Other - Windows
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    Quote Originally Posted by jasvin View Post
    Thanks for the quick reply.

    I've opened the tablet. Do you think I'll still be covered by my warranty?
    Depends. How good were you at covering your tracks?

    I'll let you in on a little secret. Sometimes, even if an asus tech noticed that the tablet has been openned after they openned it, they will ignore it and just work on it. Why? Because stopping any work and then do the paperwork for voided warranty cases is more trouble than it's worth.

    As long as it's not blatently obvious, they will not say anything to you. Just call them and get an RMA.
    URL Removed by Jeffrey

  6. #6
    Soundwave
    Member #
    38465
    Join Date
    Jun 2012
    Tablet
    TF201
    Posts
    3
    Liked
    0 times
    Thanks again.

    Now, I have to go and figure out how to RMA this thing since I bought it from a US retailer and they shipped it to my country. What I could gather is that to obtain an RMA number, you have to phone US ASUS Support (and in my case that means a long distance international call and not to mention a lot of money for shipping). I can't understand why the process cannot be done through email? This is what I call putting salt on an open wound.
    Last edited by Swipe; 12-14-2012 at 02:36 AM. Reason: inappropriate language

 

 

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