brand new TF201 will not update either FOTA or Firmware Update Launcher--help!

[skchristie]

Hi,

I purchased a new TF201 (US build) last week and it will not update-either manually or over the air--to ICS. I called support and they first said to reset to factory settings, which I did and which did nothing. Upon calling back they said I "just need to wait" but everything I am reading is that all US builds have received the update rollout so I feel like support just punted essentially.

Any ideas?

Thanks in advance!

[bfmetcalf]

Have you tried downloading the update to a microSD card and installing the update that way?

Are you rooted at all?

[Frederuco]

Welcome to the forum!

Usually after a week or two ASUS will stop pushing the OTA update for some reason.

Try the Forum Favorites link in my signature. Then find the link for "Manual Updates" and follow that to do a manual update. The link to download the software from the ASUS site is also in the forum favorites link.

[skchristie]

Yep, tried the update by microSD and no go. The triangle/exclamation point never pops up and when I try clicking on files in root directory of SD card, it says "file open failed".

I'm not sure what rooted means, which probably means I'm not rooted at all?

Thanks for your blazing fast response! This is driving me crazy at this point because if it is a rotten apple, as it were, I don't want to put more effort and time into it but I don't want to return it and wait on another one.

[skchristie]

Thanks for the welcome! I've tried the manual update and it won't work either---which is why I'm beginning to fear I got a bad one...

[bfmetcalf]

Did you have the files in the zip file yet, or did you completely unzip them?