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  1. #1
    Soundwave
    Member #
    28451
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    Mar 2012
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    Prime locks when attached to keyboard

    Hi

    My Prime works fine when just used as a tablet. However when I attach the keyboard to it, I get the Eeepad Asus screen, and nothing happens. If I boot up via just the creen, when I attached the keyboard it freezes and neither the tablet not the keyboard work.

    I have the latest firmware etc - would a reinstall help? If so, how do I do this? Have tried the power/volume reset and Andy comes up, but then I get Andy fallen over with a red triangle and exclamation mark? If I then remove the dock and reboot it's fine.

    All help gratefully received!
    Last edited by eviltwin; 03-05-2012 at 05:39 AM.

  2. #2
    Supporting Member
    Supporting Member

    Member #
    8638
    Join Date
    Aug 2011
    Location
    United Kingdom
    Tablet
    TF101
    Posts
    2,958
    Liked
    362 times
    Welcome to the forum, to perform a reset, power off the Prime, Hold Volume Down + Power until the white text appears above the logo at the top of the screen, then wait for the text to give instructions on how to "Wipe Data"

    It sounds as if you are pressing Volume Up after reaching the white text, that is for recovery, you need to wait for it to say Wipe Data
    TF No longer charges: Clicky
    Transformer won't boot: Clicky
    Power / Lock button issues: Clicky
    Flash downloaded ASUS Firmware: Clicky

  3. #3
    Soundwave
    Member #
    28451
    Join Date
    Mar 2012
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    Hi - thanks - tried that - get a screen with white cogs and an orange warning triangle?

    Also whilst the screen is showing this, the email notification noise beeps now and again, so it seems that this is running in the background? Weird!
    Last edited by eviltwin; 03-05-2012 at 07:13 AM.

  4. #4
    TRANSFORMER FORUMS LEGEND
    Supporting Member

    Member #
    2978
    Join Date
    Jun 2011
    Location
    /EARTH/USA/NC/
    Tablet
    None
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    Do you happen to have a USB or SD inserted in the Prime Dock that has a zip file in the top level directory? Or maybe even in the microSD slot?

    Sounds to me like it is trying to upgrade your firmware but it is failing.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  5. #5
    Soundwave
    Member #
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    Mar 2012
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    Hi - no, neither. No external storage devices are attached

  6. #6
    Soundwave
    Member #
    35503
    Join Date
    May 2012
    Tablet
    TF201
    Posts
    4
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    It sounds to me like your dock and tablet dont make a full connection. You are having the same experiences I do. If I plug the tablet into the dock, and apply pressure to the top of the tablet while opening and closing the two halves, I can get it to find a sweet spot. That doesn't mean it's usable, but it's a hardware issue with the connector. Maybe the pins might have been damaged at some point. Or maybe the the docks receptacle doesn't make good contact to it's other components. I'm going to try to swap docks first then if worse comes to worse tablets.

    This is the weakest link in the product. A tablet with a keyboard, a huge feature, and it has a flakey connection.
    Last edited by GTMrFreeze; 05-11-2012 at 09:55 PM.

 

 

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