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  1. #1
    Soundwave
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    Google Books - Couldn't Retrieve eBooks

    Hey,

    ever since I got my Prime, I haven't been able to use the Google Books app. I always get the "couldn't retrieve ebooks" error message, even after I rebooted my tablet.

    Any suggestions?

    Thanks!

  2. #2
    Guide Guru & Forum Administrator
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    Hi,
    This sounds like an app fault, but, try force closing the app, clear data, clear cache. Do a hard reset on your prime & try the app again.

    PLEASE Search for existing threads before posting a new one. Thanks.

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  3. #3
    Soundwave
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    Clear cache and data?

    Hi, sorry I'm new to Android. How do you clear the cache and data from the OS?

    Thanks!

  4. #4
    Soundwave
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    Hey guys, in case someone else is having the same issue, here's what I found on Google's support website:

    Problems accessing eBooks on Android
    Some users see the error messages: "Cannot retrieve parts of this book from the server, please try again later" or "Please check your internet connection and try again"

    Our engineers are aware of this issue and working to resolve it as quickly as possible. In the meantime, use this workaround:

    Note: If you don't wish to incur extra data charges, make sure your device is connected to Wifi

    Go to the Android home screen
    Clear your device's data
    On an Android 2.1-2.3 device: Go to - Menu > Settings > Applications > Manage applications > All > Books > Clear data
    On a device running Android 3.x: Go to Apps in the top right-hand corner. Then go to Settings > Applications > Manage applications > All > Books > Clear data
    On a device running Android 4.0 or higher: Go to Apps in the top right-hand corner. Then go to Settings > Apps > All > Books > Clear data .
    Re-open the Books app. There may be a delay in loading the first time as all your books are re-downloaded.

 

 

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