Results 1 to 4 of 4
  1. #1
    Jazz
    Member #
    18833
    Join Date
    Dec 2011
    Posts
    55
    Liked
    1 times

    complain to customer protection service.

    Can we complain to Customer protection Service against ASUS?
    They already knew , thier product has WiFi and GPS problem but they still realse it.
    When you call them, they want to cahrge for shipment to get their defect product fix. It looks like 90% of TF Prime has Wifi or and GPS problem.
    Why we have to send our TF prim back to get repair instead get new one which works?
    Any thoughts?

  2. #2
    Shockwave
    Member #
    184
    Join Date
    May 2011
    Location
    South Northants, UK
    Tablet
    TF101
    Posts
    728
    Liked
    91 times
    Quote Originally Posted by aloocheh View Post
    It looks like 90% of TF Prime has Wifi or and GPS problem.
    Where do you get that number from?

  3. #3
    Transformer Forums Legend
    Supporting Member

    Member #
    5624
    Join Date
    Jul 2011
    Location
    Norcross, GA
    Tablet
    TF700
    Posts
    11,748
    Liked
    1818 times
    If either of those features was not working you might have a case, but the extent to which they work at all is subjective. Nobody claimed it would give you x signal at x feet.

  4. #4
    Administrator
    Member #
    2531
    Join Date
    Jun 2011
    Location
    Thailand
    Tablet
    TF101
    Posts
    8,595
    Liked
    976 times
    You have the right to complain to anyone you choose. If you do, they will want backup data that I don't think you can provide. I am not defending Asus by any means, but you are assuming they knew about the problem prior to shipping them to their resellers. We all know they removed the GPS feature from the spec sheet after shipment. One could interpret that as they really didn't know there was a problem or how bad the problem is until they were in customers hands. JMO.

 

 

Remove Ads

Sponsored Links

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  

Similar Threads

  1. ASUS....is negative Customer Service reputation worth it to get the Prime?
    By Buzzlight in forum Transformer Prime General Discussions
    Replies: 18
    Last Post: 05-26-2012, 03:06 PM
  2. Asus customer service
    By KevTN in forum Transformer Prime General Discussions
    Replies: 13
    Last Post: 01-13-2012, 09:21 AM
  3. Taiwan Asus Customer Service Rocks!
    By Kahuna in forum Transformer Prime General Discussions
    Replies: 1
    Last Post: 01-06-2012, 05:43 PM
  4. Asus Customer Service is so POOR
    By asuseee66 in forum Asus Transformer (TF101) General Discussions
    Replies: 32
    Last Post: 08-30-2011, 11:15 AM
  5. Vibeo 2.0 Service Error - Service not available
    By flevoa in forum Asus Transformer (TF101) Help
    Replies: 2
    Last Post: 08-03-2011, 01:05 PM

Search tags for this page

asus customer service complaints

,

asus is quite about prime wifi issues

,

how to complain asus customer service link

Click on a term to search for related topics.
Powered by vBulletin® Version 4.2.3
Copyright © 2020 vBulletin Solutions, Inc. All rights reserved.
Search Engine Optimization by vBSEO 3.6.1
All times are GMT -6. The time now is 08:44 AM.