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  1. #1
    Soundwave
    Member #
    20535
    Join Date
    Jan 2012
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    Brand new Prime won't connect to internet

    I just received my Prime today and it won't connect at all to my Wi-Fi router. It's just been stuck on "obtaining IP address" for so long. Before connecting,
    my router has "excellent" connection but once I connect it goes to "poor" connection at once and it won't connect. This is very frustrating as I haven't even owned
    it for a half hour. Is there anything I can do to fix it? Thank you.



  2. #2
    Soundwave
    Member #
    18960
    Join Date
    Dec 2011
    Posts
    16
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    0 times
    I had the same problem initially and had to change my DNS setting. You may have to do likewise. Do you know what the DNS requirement is for your wireless router? If you have another laptop or something in the house thats working you may be able to change the on on the Prime to match it that's what we did.

  3. #3
    Soundwave
    Member #
    21746
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    Jan 2012
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    How exactly would I do that?

  4. #4
    Supporting Member
    Supporting Member

    Member #
    8638
    Join Date
    Aug 2011
    Location
    United Kingdom
    Tablet
    TF101
    Posts
    2,958
    Liked
    361 times
    Welcome to the forum, setting the routers wireless channel to either 1 or 6 is recommended, also make sure the wireless encryption is set to WPA/2

    You will find those settings in the routers webpage settings by entering the routers IP into a browser, 192.168.x.x will be the IP range most likely
    TF No longer charges: Clicky
    Transformer won't boot: Clicky
    Power / Lock button issues: Clicky
    Flash downloaded ASUS Firmware: Clicky

  5. #5
    Administrator
    Supporting Member

    Member #
    5624
    Join Date
    Jul 2011
    Location
    Norcross, GA
    Tablet
    TF700
    Posts
    10,736
    Liked
    1548 times
    The TF doesn't handle error issues well when it come to WiFi, even if you input the wrong password for the WiFi it will only stall, not error out. I have some WiFi tips in my signature below.

  6. #6
    Soundwave
    Member #
    32852
    Join Date
    Apr 2012
    Tablet
    TF201
    Posts
    2
    Liked
    0 times
    I got a new Prime TF-201-B1-GR with C3 serial number and would not connect to Wi-Fi. It started up and would indicate that WI-Fi was starting but never detected mine or neighbors Wi-Fi signal. I tried the factory reset (several times) and using the power and volume down to get to the directions to wipe data (tried that several times). Wi-Fi is from u-verse. Geek Squad updated the firmware and still no luck. I returned it and wife kept saying "Get an iPad!" BB doesn't have anymore Prime TF-201's but could order them. Is there something new coming out soon?

 

 

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