I have delt with the rma process as well. Not a pleasant experience. ASUS has a very long way to go before i would consider them to be high ranking in customer satisfaction. That being said, i have had my tablet for 13 months. If it wasn't for the poor WiFi (not just signal but speed) i would be very happy. But because of their lack of interest in keeping customers happy, but in quickly pushing out the 700 to fix the problem, i too will never buy another ASUS. On a sidenote the galaxy tab 2 i bought for the wife simply smokes the prime in terms of WiFi ability.