I sent my tablet off for repair on Dec. 12th, and I was notified it had completed repairs and was shipping back Dec. 27th. The first sign things were wrong, was that the FedEx tracking number I was provided indicated that my tablet was going to a completely different state. I also noticed that the reference number on the FedEx shipment was incorrect. I attempted to call ASUS to determine what was going on, but it was too late... the package was delivered. Going on six weeks now I have called ASUS multiple times to attempt to 1) get my TF-201 and Keyboard Dock back (unlikely), or 2) issue me a new one. Their Tier-1 support is terrible. It appears that there is no business process at all to handle these kind of issues. Each time their support indicates that they are attempting to contact the service center to get a status update and tell me to wait 24-48 hours for a call, but I never get a call back. I have escalated the issue, talked to the supervisor on the line (who was a complete **shole) and got nowhere. I filed a case with the escalations department, which does not appear to be moving as they are waiting for the non-responsive service department to respond before doing anything about my case. I filed a claim with the BBB which, where I thought I was making progress and it appeared that they were going to issue me a new tablet, but then they for some ungodly reason decided to go back to step 1 and wait for the service center to respond before doing anything.
I am at a loss, it has been over 6 weeks since I sent my tablet and keyboard dock off for repair, and I feel that ASUS has stolen my property.
Does anyone have any suggestions on what I can do in order to get my tablet back? This is extremely frustrating, and after this episode, I feel that I can no longer recommend ASUS products, even though I feel that they are some of the best built out there. Has anyone else faced a similar situation with ASUS?