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Thread: Try So Far For Newegg To Take My Asus Transformer Prime

  1. #1
    Soundwave
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    Question Try So Far For Newegg To Take My Asus Transformer Prime

    This maybe my first post, but I have been trying to talk to newegg about taking back my Asus Transformer Prime in exchange/return for a Infinity. I showed this guy posts from here about Best Buy, Amazon, and Gamestop.com taking back primes for their customers. I pointed out how Asus has not been getting back to me or offering a real fix, except a new tablet I have to buy. I also explained that they advertised it had GPS when I bought it, only to be removed. I was wondering if anyone else had an ideas of what I should do next? I plan on calling the manager tomorrow.

    I have attached the chat log if anyone is interested.


    Newegg chat log.txt
    tim2min likes this.

  2. #2
    Jazz
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    I personally think I have made my first and last purchase through Newegg. I thought they were on top of things but I ordered something last week and it took them 5 days just to respond that the order was accepted and will be shipped soon. If I had ordered it on Amazon, I would have had it in 2 days.


    Oh well, the moral of this story is..... You Live, You Learn

  3. #3
    Soundwave
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    Hello Tempest228,

    We sincerely apologize for any inconvenience this situation has caused you. We will me more than glad to investigate this further. At this time we have read the chat and will be sending you a direct email. We want to thank you for your time and we look forward to assisting you with this pending issue. Thank you and have a wonderful day.

  4. #4
    Jazz
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    Im glad to see a newegg support member respond to this thread.......I have had nothing but good things to say about newegg and their service.

    Just my 2 cents
    helpifIcan likes this.
    Asus Test Monkey

  5. #5
    Jazz
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    I have purchased from Newegg numerous times and have also had excellent results with them. Though I have never needed to return anything.

  6. #6
    Jazz
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    Interested to see where this goes. I also bought my Prime through newegg and would love to get rid of it for a better working unit. I'm like others with poor wifi, no gps unable to use bluetooth and wifi at same time and some other little issues..


    thanks for your efforts with this matter.

  7. #7
    Jazz
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    I too would like to know where this goes

  8. #8
    Soundwave
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    Because of this thread I finally decided to call Newegg and see my luck...right now they are in the process of talking to ASUS about any kind of resolution. I'll let you know what happens once Newegg gets back to me.

  9. #9
    Jazz
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    any news yet??

  10. #10
    Jazz
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    Any word from Newegg??

 

 
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