Dropped my prime and now screen won't turn on.

[jchipper]

I dropped my prime today and now the screen won't turn on... when I connect it to my laptop I can see the files on the device but no screen, so I took it apart to check for any loose connections and everything seems to be good, unplugged the battery and plugged back in still nothing, any suggestions?

[Ads]

[Jeffrey]

Have you tried a hard reset? Just wondering how you separated the glued section. Did you use a het gun?

[jchipper]

forgot to add that I dropped it from a counter top to a carpet floor no visible outside damage.

Jeffery: I would imagine that physically disconnecting the battery would qualify for a hard reset. as far as glue and heat gun, there is no need for a heat gun to seperate it, it's very simple comes apart in about 2 mins

[Jeffrey]

forgot to add that I dropped it from a counter top to a carpet floor no visible outside damage.

Jeffery: I would imagine that physically disconnecting the battery would qualify for a hard reset. as far as glue and heat gun, there is no need for a heat gun to seperate it, it's very simple comes apart in about 2 mins

The hard reset reloads the OS and may help. The teardown videos seem to indicate there is a section that is glued. Good to know that it easily comes apart.

[jchipper]

How to take apart prime without glue

how to put back together

i not sure how to do a hard reset with no screen to know if it is on or off...

[Ironside]

You're nuts lol

[Jeffrey]

Press the reset button next to the SD slot. If it works the screen will come on

[jchipper]

tried the reset button still no joy

[Jeffrey]

Guess your only option is an RMA

[jchipper]

Good News did some more looking and taking apart and found burried under the battery and tape a connection that must have come loose when it fell so reconnected it and it works perfect I've attached a picture with the problem wire circledIMG_8233.jpg