Official Updates from ASUS -Transformer Prime Issues

[arthur3000]

Hey everyone.

While I'm very happy with my own Prime it's obvious that alot of people are still experiencing issues, mainly with WiFi and GPS. I know ASUS are releasing a lot of new information on their Facebook page and their blog which could help people, so I thought we could put that all in one place to make it easier for people to find.

I will update the first post with new info as it becomes available.

UK Owners

Useful Info

ASUS Support Hotline: 0870 1208 340
ASUS Online Support: ASUS United Kingdom - ASUS Service | Facebook

Updates

17.1.12
No Known UK WiFi Issue

After extensive checks we can confirm that no units have been supplied to the UK with a known WiFi issue.

GPS Issues - Money Back Guarantee

Any customers who have purchased a Transformer Prime TF201 and are dissatisfied with the performance of the GPS module are advised to return the unit to their point of purchase for a full refund as per standard consumer rights that apply in the UK

GPS Issues - Free Extended Warranty

Any customers who wish to keep their unit will be offered an extension to the standard ASUS warranty from 12 to 18 months...To extend the warranty, please contact our support hotline on tel. 0870 1208 340.

Source: As part of our... | Facebook

20.1.12
FIX -Horizontal stripes and Signal noise during video playback and pad rotation

ICS 4.0 FOTA update for Transformer Prime TF201 from today (UK) will fix on-screen graphics bugs (previously some horizontal stripes and signal noise during video playback & pad rotation)

Source:ICS 4.0 FOTA update... | Facebook

25.1.12
Availablity of Transformer Prime TF201

For best availability of Transformer Prime please contact our preferred retailers. Stores/online: PC World, Currys, Comet, John Lewis & Carphone Warehouse. Online only: Amazon.co.uk & Ebuyer.com. We do have significant stock arriving every week but we are still seeing a huge number of pre-orders every week. Thank you.

Source: For best... | Facebook

8.2.12
Availablity of Transformer Prime TF201

Just to keep you all up to date on stock of the Eee Pad Transformer Prime - It is still landing weekly and in increasing numbers.
The majority of our resellers have now fulfilled their back orders so more free stock should be available soon.

Source: http://www.facebook.com/asus.uk/posts/10150542903412677


All Owners

24.1.12
Transformer Prime Unlock - Available In February

Just got word that the root tool for the @ASUS #TransformerPrime should be coming in February.

Sorry all by root tool I did mean bootloader unlock tool

Source: https://twitter.com/#!/ASUS/status/161904671445893121

26.1.12
WiFi should be fine in all countries

The wireless issue only affected some of the first production run units - new ones should be fine

Source: https://twitter.com/#!/ASUS/status/162621411016450048

7.2.12
Bluetooth/WiFi Fix - Info Coming Shortly

Update - We should have an announcement/plan in a couple of days for users suffering from the WiFi/BT dropout problem or severe WiFi dropouts.

Source: http://forum.xda-developers.com/show....php?t=1443868

Random Lockups after ICS update - Fix Coming shortly

Update - We received another new code update from NVIDIA for testing today. Hopefully we will be able to release a beta patch or OTA update shortly. I will have an update after testing is completed tomorrow.

Source: http://forum.xda-developers.com/show....php?t=1449992

9.2.12
Random reboot issue fixed

Random reboot issue fixed. @ASUS #TransformerPrime update v9.4.2.13 hits this week.

Source: https://twitter.com/#!/ASUS/status/167660515911401473

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[Ford]

cheers arthur. Looks very helpful

[janner43]

Thread stickied. Thanks for your work on this Arthur.

Please feel free to add any helpful comments or observations to the thread.
But please don't turn this thread into another discussion of the problems the Prime has exerienced.

Keep any posts ON TOPIC as I have found it necessary to move some posts & delete others

Questions are also welcome - hopefully someone will know the answer!

Some readers may want to say thanks for a particular post - can I ask that we keep the thread as tidy as possible by saying "thank you" by simply tapping the LIKE icon at the end of the post you like. It will make it much easier to read the thread that way. Thank you.

[lilililili]

Really good post here. I personally have had no problems with my Prime though!

[pmdyrlund]

In addition to FB and Twitter Asus is also posting official updates in 3 sticky threads on the XDA developer forum: Eee Pad Transformer Prime General - xda-developers

Thought this info might be relevant to include in the great overview created and updated by arthur3000.

[arthur3000]

Thanks I will look through and extract anything we don't have yet.

[DrMightySnake]

2/8/12 Update - We plan on releasing a new OTA update with revised firmware and code to solve the random lockup/reboot problem early next week.

for Random Lockups after ICS update

[janner43]

Daddyaggie brought some VERY interesting news to the forum which contains more solid facts directly from Asus. Well done daddyaggie & thank you.
Anybody read the latest CNET article on the prime?

Direct link to the Cnet news article & interview with Asus' Gary Key.
Putting the Transformer Prime in perspective | Mobile - CNET News

[mikenzinbfe]

registering at asus and they will send you a free gps dongle to help with issues, the direct link to the site is,

https://vip.asus.com/member/join_member_02.aspx

i just filled out my registration, got the confirm email immediately and went back using link in email, logged in again and now have a gps dongle, fix on its way.

[DrMightySnake]

registering at asus and they will send you a free gps dongle to help with issues, the direct link to the site is,

https://vip.asus.com/member/join_member_02.aspx

i just filled out my registration, got the confirm email immediately and went back using link in email, logged in again and now have a gps dongle, fix on its way.

I am already registered , but I see no dongle request or news