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Thread: Taiwan Asus Customer Service Rocks!

  1. #1
    Soundwave
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    Taiwan Asus Customer Service Rocks!

    So I get the wife a Transformer on Black Friday so we both can have each our own back here in Taiwan. So Im thinking I have a few weeks in the States to correct the keyboard issues on both units, but defer with the chance it might take longer to fix. I get home and get around to calling US Asus for support, but they won't ship back to Taiwan and shipping two units alone will be a pretty penny. I ask if they will repair this in Taiwan and after a few minutes of checking they say yes. As a tech myself, I'm a little sceptical with Tier I support and whether this guy is for real or just anxious to get me out of his queue.

    So we call Asus Taiwan and with the wifes help, confirm they do in fact take out of country warranty units and not only will they fix it, but actually come by and a courier will come an pick it up free of charge! A week and a half later both units arrive (again no cost on shipping) fixed. Ok I'm officially impressed and never would have considered this type of service.

    One word to decribe Asus's products and customer service : Wow
    Last edited by Kahuna; 01-06-2012 at 04:37 PM.
    Jeffrey likes this.

  2. #2
    Administrator
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    It's great to see a positive post as most just post horror stories. I have never had an issue with Asus Support and never had to pay shipping costs as well.

 

 

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