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Thread: Cannot Update Firmware

  1. #11
    Soundwave
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    Same problem for me too, I have a french version.

  2. #12
    Soundwave
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    I have the same problem... Was running Android 4.3 on my tablet, got an OTA message to update my software..
    I have downloaded the update, the tablet restarted, Android seemed to be updated correctly, but after the restart, the tablet gets stuck in the ASUS Splashscreen..
    I hope we can get a fast solution for this problem, since I'm quite a newbie in this.
    I have a Romanian version.

    Cristian

  3. #13
    Soundwave
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    Just start the tab with cold reboot ( power and vol. down ) and select wipe data
    all your data will be lost but the tab starts up again

    Seba

  4. #14
    Soundwave
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    Quote Originally Posted by SebaMz View Post
    Just start the tab with cold reboot ( power and vol. down ) and select wipe data
    all your data will be lost but the tab starts up again

    Seba
    yes but after you go back to android 4.2.2 and it seems that it's no more possible to update the tablet to android 4.3
    Accordind to the system there is no update. if you download the SKU file directly from Asus and extract it on a SD card you get an error

  5. #15
    Soundwave
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    Quote Originally Posted by alba93 View Post
    yes but after you go back to android 4.2.2 and it seems that it's no more possible to update the tablet to android 4.3
    Accordind to the system there is no update. if you download the SKU file directly from Asus and extract it on a SD card you get an error
    I did a wipe and as you described am now stuck on 4.2.2. As I'm travelling I haven't yet tried the SKU route but was wondering has anyone tried an incremental installation?

    I noticed there are two packages available on the Asus website for each region - one that is a firmware update but still on 4.2.2, then a second that is 4.3. Maybe the error occurs because people have been trying to jump straight from the version we are now stuck on, to the 4.3 package and missing a step in between?

  6. #16
    Soundwave
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    had the same problem
    but after i did the "wipe data" step i downloaded the 4.3 version (worldwide) from the asus site with my tab and extracted it to the micro sd card
    then i unmounted the sd and mounted it again
    i got the update notification from my tab and installed it
    now im on 4.3 without any errors


    be sure to download the right version!!
    Last edited by SebaMz; 12-29-2013 at 07:26 AM.

  7. #17
    Soundwave
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    It works!!! :-)

    Ran a Wipe Data on my tablet, after starting it with Power and Volume Down, and afterwards the tablet started in 4.2.2.. With the new firmware on the external MicroSD, I got a message to update my firmware and it worked.

    The only downside is that I've lost all data from the tablet internal memory. But that can be resolved fairly quickly.. :-)

    Thank you all for your help! :-)

    Cristian..

  8. #18
    Soundwave
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    Works for me too!! Thanks for help!

    You can check your needed firmware version after you wipe data and can get the tablet to boot, it's under the settings menu. You don't have to guess.

  9. #19
    Soundwave
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    Quote Originally Posted by SebaMz View Post
    had the same problem
    but after i did the "wipe data" step i downloaded the 4.3 version (worldwide) from the asus site with my tab and extracted it to the micro sd card
    then i unmounted the sd and mounted it again
    i got the update notification from my tab and installed it
    now im on 4.3 without any errors


    be sure to download the right version!!
    could you give me further information because :
    i downloaded the 4.3 version (worldwide) on my computer
    then i extracted the file WW_epaduser_10_26_1_7_UpdateLauncher.zip to get the file UL-K00C-WW-10.26.1.7-user.zip
    I finally copied this last file on a SD card and put it into the tablet
    I started my tablet which detect the SD card but the update is not launched
    what's wrong?

  10. #20
    Soundwave
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    You need to copy the file on a MicroSD card, otherwise it isn't working. Then you have to put it directly into the tab, not to the dock.
    Check first, if you need the WW (Worldwide) Version (Settings -->about-->Software Version).

 

 
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