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  1. #1
    Soundwave
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    Black Screen but Pad still working

    Transformer Pad Infinity

    So I was Editing a text doc and the screen went black. Tried turning it back on..nothing...tried all the various reset options nothing...just black screen and vibrations. After sitting next to it I noticed it was receiving email notifications so I plugged it into a Flat Screen HDMI port and the lock screen came up on the TV and I can access everything as normal but still black screen on Pad though. Ive tried various iterations of power key and volume key holding down but in all cases never see any of the Icons that are suppose to show up other than the normal boot-screen process. Have also reset with pin hole. I've tried all this with dock and without. Its never been bumped into, dropped, shaken or stirred. Im not new to the computer world. The reset Icons may be showing up but gone by the time the pad syncs with the tv and screen comes up.

    Any Ideas?

  2. #2
    Supporting Member
    Supporting Member

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    Welcome, cyberelf.

    Sounds like a trip to asus repair is in it's future if it's still under warranty.

  3. #3
    Soundwave
    Member #
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    I'm not sure. Just moved so need find the paper work. Any idea the cost of such a repair if it isnt on Warrenty?

  4. #4
    Super Moderator
    Supporting Member

    Member #
    47076
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    Oct 2012
    Location
    Northern tip Vancouver Island
    Tablet
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    My guess would be that you have some warranty left, the tf700 was released in June 2012 if I am not mistaken. You can get your serial number in the about tablet section of settings, under Status. I highly recommend you do as Mike suggested and contact ASUS.

  5. #5
    Soundwave
    Member #
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    Good point Frenziedfemale...Thanks alot!

  6. #6
    Asus USA Social Media Team
    Member #
    35389
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    Your TF700 should be under warranty unless it's a refurbished one or something. No need to find the paperwork, just get the serial number and you can get the RMA process started. If you can output through the HDMI but see nothing on the tablet's display, there is obviously something wrong with the hardware. It could be a loose connection or the LCD simply went bad. When hooked up to your TV, does the touch functions still work even though you can't see anything on the tab?
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  7. #7
    Jazz
    Member #
    54883
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    Quote Originally Posted by Asus_USA View Post
    When hooked up to your TV, does the touch functions still work even though you can't see anything on the tab?
    Quote Originally Posted by cyberelf View Post
    I plugged it into a Flat Screen HDMI port and the lock screen came up on the TV and I can access everything as normal
    seems as if he or she can
    Sent from my ASUS Transformer Pad TF700T via America Online 4.0 on the QuickBASIC 4.5 Platform

  8. #8
    Asus USA Social Media Team
    Member #
    35389
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    May 2012
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    Quote Originally Posted by SafeMode View Post
    seems as if he or she can
    Ah, I really should slow down a little when reading through these things.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  9. #9
    Jazz
    Member #
    54883
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    Mar 2013
    Tablet
    TF700
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    Hey, you're a great help, you can get away with reading less
    Sent from my ASUS Transformer Pad TF700T via America Online 4.0 on the QuickBASIC 4.5 Platform

  10. #10
    Shockwave
    Member #
    22916
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    Jan 2012
    Location
    Statesville NC
    Tablet
    TF700
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    80 times
    Probably a loose connection...I have a loose one on the motor that makes it vibrate. Sometimes when it stops vibrating I can get it back by gently tapping on the back of the unit. It's very intermittent so I'm just waiting for it to quit before I send it to Asus.
    Not Your Father's Stock TF700T - KatKiss Is ON!
    Thanks to timduru - droidbound - kevinthefixer!

 

 

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