Black Screen but Pad still working

[cyberelf]

Transformer Pad Infinity

So I was Editing a text doc and the screen went black. Tried turning it back on..nothing...tried all the various reset options nothing...just black screen and vibrations. After sitting next to it I noticed it was receiving email notifications so I plugged it into a Flat Screen HDMI port and the lock screen came up on the TV and I can access everything as normal but still black screen on Pad though. Ive tried various iterations of power key and volume key holding down but in all cases never see any of the Icons that are suppose to show up other than the normal boot-screen process. Have also reset with pin hole. I've tried all this with dock and without. Its never been bumped into, dropped, shaken or stirred. Im not new to the computer world. The reset Icons may be showing up but gone by the time the pad syncs with the tv and screen comes up.

Any Ideas?

[MikeM]

Welcome, cyberelf.

Sounds like a trip to asus repair is in it's future if it's still under warranty.

[cyberelf]

I'm not sure. Just moved so need find the paper work. Any idea the cost of such a repair if it isnt on Warrenty?

[frenziedfemale]

My guess would be that you have some warranty left, the tf700 was released in June 2012 if I am not mistaken. You can get your serial number in the about tablet section of settings, under Status. I highly recommend you do as Mike suggested and contact ASUS.

[cyberelf]

Good point Frenziedfemale...Thanks alot!

[Asus_USA]

Your TF700 should be under warranty unless it's a refurbished one or something. No need to find the paperwork, just get the serial number and you can get the RMA process started. If you can output through the HDMI but see nothing on the tablet's display, there is obviously something wrong with the hardware. It could be a loose connection or the LCD simply went bad. When hooked up to your TV, does the touch functions still work even though you can't see anything on the tab?

[SafeMode]

When hooked up to your TV, does the touch functions still work even though you can't see anything on the tab?

I plugged it into a Flat Screen HDMI port and the lock screen came up on the TV and I can access everything as normal

seems as if he or she can

[Asus_USA]

seems as if he or she can

Ah, I really should slow down a little when reading through these things.

[SafeMode]

Hey, you're a great help, you can get away with reading less

[flhthemi]

Probably a loose connection...I have a loose one on the motor that makes it vibrate. Sometimes when it stops vibrating I can get it back by gently tapping on the back of the unit. It's very intermittent so I'm just waiting for it to quit before I send it to Asus.