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Thread: Tablet only charging when docked

  1. #11
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
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    Glad to hear everything works now after the RMA z33tec. If you want, shoot me an e-mail to the e-mail address in my signature. Include your RMA number and I can check to see exactly what they did. If I remember correctly, the tablet being unable to charge from the cable but able to be charged from the dock is due to a bad charging port, or more specifically a bad pin.

    Quote Originally Posted by z33tec View Post
    Just a final update for anyone who runs into the same issue. I just got the tablet back from Asus and it is charging fine now. Hopefully it stays this way. No idea what they did to fix it as it just says they repaired it in the description. Took 15 days for the whole RMA process.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

  2. #12
    Soundwave
    Member #
    47285
    Join Date
    Oct 2012
    Tablet
    TF700
    Posts
    12
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    I would also like to report that I sent my TF700 in on April 19th to fix the same problem as z33tec and received it back on April 30 which includes mail time both ways. I think that is great service from Asus. My tablet is now charging from the tablet charge port just like new. I did get it back with a small scratch on the back of the tablet by the speaker. I always have my TF700 in a case so the scratch does not show but it is disappointing knowing that it is there. Before sending it in I did a factory reset 3 times to wipe out all my apps, data and files. When I received it back, Bluetooth was turned on and settings showed it had been communicating with a Nexus 7 which I thought very strange. I did a factory reset 3 times before adding any apps just to make sure nothing funny was going on.

    I did not get any paper work back with mine but it looks like they put in a new charging port.

 

 
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