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  1. #1
    Soundwave
    Member #
    54232
    Join Date
    Feb 2013
    Tablet
    TF700
    Posts
    1
    Liked
    0 times

    Shuts off when connected to Keyboard Dock

    Hello,

    So my tablet has an issue where every time I connect it to the keyboard dock it just instantly shuts off (despite being fully charged when attaching) at which point I need to remove it and charge the tablet for about 5 seconds and then I can turn it on again,
    Is there an easy fix for this or do I need to send in the keyboard dock for repairs?

    Thanks for your time.

  2. #2
    Supporting Member
    Supporting Member

    Member #
    590
    Join Date
    May 2011
    Location
    U.S/CA/OC
    Tablet
    TF101
    Posts
    3,375
    Liked
    471 times
    Welcome to the forum.

    Sounds like a bad dock.

  3. #3
    Supporting Member
    Supporting Member

    Member #
    1793
    Join Date
    Jun 2011
    Location
    Vancouver Canada
    Tablet
    TF Book T102HA
    Posts
    5,903
    Liked
    1225 times
    I suggest you try the following: If 1. has no effect try 2. - report back.

    1. Cold Boot with the tablet docked. Check the performance.
    2. Cold Boot with charge cable in tablet only, not docked.

    Cold Boot procedure is outlined in the Master Help Guide, linked below:

  4. #4
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
    Posts
    842
    Liked
    154 times
    If you are unable to cold-boot because the tablet refuses to turn on while attached, see if you can test the dock with another tablet. Since it shuts down right when you connect it, I don't think you will be able to cold-boot with it attached. See if you can find another tablet to see if it does the same thing. It sounds like a bad dock, but it's best to confirm by testing with another tablet.

 

 

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