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  1. #1
    Soundwave
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    Problem with micro SD or tablet?

    After receiving TF700 on Christmas day, immediately the following day I went to Best Buy and purchased a SanDisk Ultra 32gb microSD card. I didn't get to load it with much as my family was traveling seeing relatives, but I loaded 5 movies on to watch in the car. Once I got back to school, however, and began to try to put more movies on the SD card, they weren't playable, giving the " this video cannot be played" message. In fact when I dragged movies from my PC to my microSD on my tablet, they showed up with length 00:00:00. If that isn't enough, when I delete the original 5 movies the space is still shown as taken up and when I eject the card or restart the tablet the 5 movies have returned and are still playable... I have tried formatting the card in an adapter, but I always get the message "windows was unable to complete the format.".
    I seriously doubt it is the tablet as when I used an old 2 gig microSD everything worked fine.
    Has anyone else had this problem? Does anyone have any advice?
    Thanks!

  2. #2
    Guide Guru & Forum Administrator
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    Welcome to the forum

    I see you got the microSD card from a reputable source, but I am wondering if it is a fake SanDisk? That sort of thing happens far more frequently than you would believe.

    I think you have done everything correctly, & also doubt that it is your tf700, so, even if it is genuine, I do suspect the card.

    I think I would return it & get a replacement. When you do, I would recommend the MX Player app - it does a great job.
    Last edited by janner43; 01-21-2013 at 07:44 AM.

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  3. #3
    Soundwave
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    Thanks!

    Best Buy actually falls victim to these fraudulent cards? I figured quality control would catch that for sure.
    Do you think they have a warranty? Seeing as I was on the road when I bought it, I was in Dallas, three hours away, returning if to that store is a lIttle unlikely.
    Thanks for the suggestion! I'll look it up when this clears up.

  4. #4
    Helping Hero & Super Moderator
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    Quote Originally Posted by TandemTuba View Post
    Thanks!

    Best Buy actually falls victim to these fraudulent cards? I figured quality control would catch that for sure.
    Do you think they have a warranty? Seeing as I was on the road when I bought it, I was in Dallas, three hours away, returning if to that store is a lIttle unlikely.
    Thanks for the suggestion! I'll look it up when this clears up.
    It should be returnable to any BB with the receipt.
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  5. #5
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    There are apps in the Play store like SD Tools ​that can test whether the card is fake.

  6. #6
    Ratchet
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    Bad NAND flash will show every once in a great while, it just slips past the QC people. It happens to all manufacturers.

    Even if you can find a receipt, if you paid with a CC then they should be able to scan it and find the purchase receipt even if it's a different store.
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  7. #7
    Soundwave
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    Man, I feel like I might be screwed. I paid with cash (Christmas money) and I surely lost the receipt during the trip. Do you think it's possible my name and info could warrant proof? I remember having to say my name and address an phone number.

  8. #8
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    Problem with micro SD or tablet?

    Quote Originally Posted by TandemTuba View Post
    Man, I feel like I might be screwed. I paid with cash (Christmas money) and I surely lost the receipt during the trip. Do you think it's possible my name and info could warrant proof? I remember having to say my name and address an phone number.
    If you used a Best Buy Rewards card, they should be able to pull it up.


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  9. #9
    Soundwave
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    Sadly it wasnt a reward card, just contact info.

  10. #10
    Super Moderator
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    The bestbuy return policy says a receipt is required. Return & Exchange Policy - BestBuy
    I think it is a card issue, as you can not format it. You could try taking it back but I think you may have to chalk this one up to bad luck. You could try putting it in a different device, phone, camera ( with adapter if needed) and see if it works on one of those. Hubby had a card that was working fine on a tablet one day and completely pooched the next. I put it in my tablet( not tf700 at the time) and it asked me to format it. I did, he lost the data on the card but the card worked fine on his tablet after that. Worth a shot. The good news, microsd cards go on sale often.

 

 
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