Need Firmware Update Help from 10.4.4.16 to 10.4.4.25

[User13]

Hi all,

First time posting here, so I hope someone can help me. I had Transformer Infinity since last year, but had to send it in for repairs last month (January 2013). The mainboard on the tablet was replaced as the device would not power up.

When I got the tablet back, I ran all the updates, including the firmware update through the "Settings" --> "About Tablet" --> "System Firmware Update", but the device would report back as "There is no update available for your device currently". I didn't think much about updating the firmware, until I tried to use my microSD cards. Although my 2GB and 4 GB (Kingston - not sure of the class speed) would post, both cards would report back as 0 bytes available. My 32 GB Sandisk (Class 10) would not even mount. It didn't matter what format the microSD card was in (NTFS, FAT, FAT32, exFAT), as they all showed 0 bytes on the 2 and 4 GB microSD.

Anyhow, I was looking on the internet, and the recommendation was to update the firmware on the tablet. The firmware build number is US_epad-10.4.4.16-20120927. The current version I found on Asus website is 10.4.4.25. The tablet is running Android OS 4.1.1 (Jelly Bean).

So here's my problem, how do I update the firmware if the Asus automatic firmware update does not work, and the microSD card slot does not work (because it needs the firmware update)?

All the documentation I see online shows how to do it with the microSD card, but since I don't have a working microSD card reader, I can't use that option.

I've also tried Asus technical support live chat, and they gave me the run around answer... that the tablet will automatically update the firmware as long as the device is logged on to my gmail account (which it is).

Any help would be appreciated, otherwise my last option is to root the device.

-Andy

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[leeshor]

Welcome aboard Andy

It is possible to do it without the microSD card. Extract the first downloaded ZIP file, (it will still be a ZIP file), then deposit it onto the internal memory under /sdcard and restart your TF. Do make certain the version you are downloading is the one intended for the country you are in or use the one with the WW in the name. The WiFi File Transfer app, (from the Store), will assist you in getting it from the PC to the tablet.

However, you can also try this. Go to settings > apps > all and find CMClient. Clear the cache and data then force close then do the same to DMClient and restart then check for the update again.

[janner43]

Additionally, there is a guide on updating manually found within the Master Help Guide linked from my signature.

However, if your tf700 was returned by Asus with a non-functional microSD card slot that doesn't read anything, then get in touch with them & complain bitterly & insist that they do the job properly this time that they clearly failed to do the first time!

Customer service standards don't improve when we as customers accept shoddy service...

You have my sympathy Andy, but you don't need to root or do anything. You should have a fully functional device - especially as this is supposed to be a premium product made to the highest of standards.

"Don't delay - complain today" - would be my friendly advice

[User13]

Thanks for the help. I was able to get it flashed to 10.4.4.25 using the method Leeshor suggested.

The microSD card slot worked, but only for a day. It was able to see the files on the card (only on the 2 and 4 GB). Now it has reverted back to the same issue I was having before. I have to manually mount it, and it shows up with 0 bytes and no files found through the file manager. One of my co-workers noticed that the screen flickers when the micro SD card was inserted in.

Already contacted Asus for an RMA. Didn't notice that one of the docking ports was slightly bent and the side of the screen scratched when I shipped it back for the first RMA. Here's hoping it doesn't come back with other issues.