Thank you for contacting ASUS Service Care.
My name is Emma and it's my pleasure to help you with your problem.
For the problem you mentioned,would you mind sending it to RMA to
have a comprehensive review and help you to fix these problems? If
you do not mind, please read the following contents carefully.
"Hardware related issues, please fill-out the online form to request a RMA.
Click on the ASUS RMA Online Submittal form link, and request an RMA.
Please include your name, mailing address, telephone number, and
the serial number of your product.
Should you require immediately assistance, the following is the contact
ASUSTeK Computer Inc. -Support- Hotlines
If you continue to experience issues in the future, please do not hesitate
to contact us. Later you may receive a satisfaction questionnaire for
this service. Trouble you again with this rating (1 is poor ; 10 is excellent ;
7 or greater than 7 means “satisfied), in order to provide better service for you.
Thanks again for your support and love our products!
Customer Service Center
ASUSTek Computer Inc.