SD card slot broke on keyboard dock...

[SGTOKINAWA]

Folks, I've got my first problem with my new set-up.

SD card slot broke on the keyboard dock station

Contacting ASUS now because it's been more than 30 days
since order from New Egg and they will not RMA it.

....

Sending the following to ASUS:

"ASUS Transformer Pad Mobil Dock SD card slot malfunction.
Worked fine for weeks, then today after removing SD card,
SD card would not go back in. Tried different SD cards, none
will work. No clicking sound as if the spring or catch mechanization
has failed. Request replacement or repair. Thank you."

...


So, today is 14 January @ 4:35 PM, Japan Standard Time.

Let's see how long this takes.

By the way, living in Japan... this is the only way I can contact them:

http://vip.asus.com/eservice/techserv.aspx --- service center will not work from my location.

I got a feeling this is going to be very very very very very very very very very very very very painful.


*yes, under warranty

*Registered the dock serial number the day I got it.

*There are no ASUS service centers on the tiny island of Okinawa.


Peace!

[Ads]

[eejit]

Okinawa--> pops up in crossword puzzles, but no ASUS repair center? The repair centers they operate are quite spread out, but odd contact form...or at least it's the first time I've seen someone post it.
Good luck, hopefully the pain factor will be far fewer 'very's' ... and pls keep us updated on progress.

[SGTOKINAWA]

24 hours later:

Dear Sir/Madam,

Thank you for contacting ASUS Service Care.

My name is Emma and it's my pleasure to help you with your problem.

For the problem you mentioned,would you mind sending it to RMA to
have a comprehensive review and help you to fix these problems? If
you do not mind, please read the following contents carefully.
"Hardware related issues, please fill-out the online form to request a RMA.
Click on the ASUS RMA Online Submittal form link, and request an RMA.
http://vip.asus.com/eservice/usa_rmaserv.aspx
Please include your name, mailing address, telephone number, and
the serial number of your product.

Should you require immediately assistance, the following is the contact
information:
ASUSTeK Computer Inc. -Support- Hotlines

If you continue to experience issues in the future, please do not hesitate
to contact us. Later you may receive a satisfaction questionnaire for
this service. Trouble you again with this rating (1 is poor ; 10 is excellent ;
7 or greater than 7 means “satisfied), in order to provide better service for you.

Thanks again for your support and love our products!

Best regards,
Emma Zhang
Customer Service Center
ASUSTek Computer Inc.

I did the RMA form and a few seconds later got....

Dear Valued Customer,

Your Service Case Number is ███████████

Thank you for using the ASUS eSupport Service Case Submittal form.
This notification is to confirm we have received your online request.
When contacting the appropriate Support Team Representative for
assistance please be sure to reference your Service Case Number
above. Thank you!

Notebook / Eee Family – (888) 678-3688
Desktop (Essentio) – (877) 339-2787
All other products – (812) 282-2787

Best Regards,
Customer Service Center
ASUS North America

Hopefully get an email with RMA instructions next.


Peace!

[SGTOKINAWA]

*Update*

I got the SD card slot to work sort of... but now... tablet does not recognize SD cards, any SD card, NONE.

So....

ASUS sent RMA,

I mailed the Keyboard today.

Now the waiting game.


Peace!

[SGTOKINAWA]

15 DAYS LATER:

No word from ASUS, no update, not notification of repair, nothing.

*waits patiently*



waiting-room.jpg

Peace!

[eejit]

Patience Grasshopper...the Infinity repair manual is intense.



...and ASUS is known for lax attention to progress updates. My GPS dongle application was listed as 'pending' even after I had attached the device, tested the aerial + promptly fired the dongle into that kitchen mishmash miscellany drawer...you know, the one with the potato musher/cork screw thingy & wire whisk---> the devilish fiend that manages to entangle all, like a giant utencil octopus.

Cheers.

[SGTOKINAWA]

22 days later....

funny-animal-captions-still-waiting-bro.jpg

*sigh*

Peace!

[SGTOKINAWA]

Still waiting....


Waiting.jpg

Peace!

[frenziedfemale]

Ack, still waitin'? Sorry to hear that Sarge. I think Groundhog day set them back. I've seen that movie once.

Ack, still waitin'? Sorry to hear that Sarge. I think Groundhog day set them back. I've seen that movie once.

[Swipe]