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Thread: tf300t - can't get to settings

  1. #1
    Soundwave
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    tf300t - can't get to settings

    In the notification panel there is one item that just has a period (.) No other information. When I click either the settings key or the settings gear icon above the notification panel, the screen auto-rotates and it says:

    Now update.
    PLEASE READ!

    Do not switch off or reset your phone during update. Please try again once more.


    I did not start any update, so I'm NOT sure what is trying to update. I can close this screen, and even stop it with the task killer, but it never goes away. Another interesting symptom is that I cannot uninstall any apps. I go to playstore and find one I have installed, and all I see is the Update or Open option, but no "uninstall".

    Is there ANY way I can get to my settings when it seems like my tablet has been taken over? I am not a geek, so if you have suggestions, please let me know without geek-speak if possible

    Thanks!

  2. #2
    Guide Guru & Forum Administrator
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    It sounds to me that you have picked up some malware.
    I would take the following approach...
    1) Power off your tf300
    2) Power on again - that might clear things enough for you to run some security software such as Lookout or similar
    3) If the problem persists, then follow the instructions in our "how to Factory Reset" thread using the hardware keys. That thread is linked from the Master a help Guide, linked in my signature (below)

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

    Forum guide - here ~~ T100 FAQs - here ~~ Cold boot - here

    Adobe Flash Player & Browser Guide here

    Master Help Guide - here ~~ FAQ malware - here ~~ FAQ e-reading - here
    Mobile OS devices personal pantheon...
    ANDROID: Doogee DG310; SGS; Huawei Y300; Motoroloa Xoom 2ME; Razr; Defy Mini; CnM Touchpad II;
    Asus TF101; Lenovo A1; Samsung Tab 2 7.0
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  3. #3
    Developer & Repair Magician
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    Just in case j.'s method doesn't do the trick--I think it probably will--the next step would be to try to reinstall the stock firmware downloaded from Asus' website and placed on a microSD card. Procedure also in the Master Help Guide.

    We are both assuming that you are still 100% stock, and once you get back running, I advise you to change that. If you have TWRP recovery installed, and a recent Nandroid backup, this would be a 15 minute fix: simply restore your backup and continue on with your life and the tablet's.
    Master Help Guide--guide to help from the masters:
    http://www.transformerforums.com/for...elp-guide.html

    T100 Master Help Guide:Caster's comprehensive guide to comprehending the T100
    http://www.transformerforums.com/for...elp-guide.html

    TF100 FAQ--Frequently Asked Questions about the TF100:
    http://www.transformerforums.com/for...s-guides-tips/

    What Got Me In to All This Trouble--Linux live CD with ADB & Fastboot:
    http://www.transformerforums.com/for...x-live-cd.html

  4. #4
    Soundwave
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    Thanks - I had tried shutting down a few times to no avail. Tried again today and it was finally gone. Strange! I am going to install a different security software as suggested. Really glad, because the next suggestion was going to need a bit of translation

    Quote Originally Posted by janner43 View Post
    It sounds to me that you have picked up some malware.
    I would take the following approach...
    1) Power off your tf300
    2) Power on again - that might clear things enough for you to run some security software such as Lookout or similar
    3) If the problem persists, then follow the instructions in our "how to Factory Reset" thread using the hardware keys. That thread is linked from the Master a help Guide, linked in my signature (below)
    janner43 likes this.

  5. #5
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    Glad it worked out. But I'm going to still recommend you do an occasional factory reset; this is as close as you can get to an occasional formatting of your data partition (which is what the tablet actually needs) while you are still locked and have a stock recovery. It's a PITA but it's like spring cleaning, you're always glad you got it done. Just make sure you have all your files backed up beforehand.
    Master Help Guide--guide to help from the masters:
    http://www.transformerforums.com/for...elp-guide.html

    T100 Master Help Guide:Caster's comprehensive guide to comprehending the T100
    http://www.transformerforums.com/for...elp-guide.html

    TF100 FAQ--Frequently Asked Questions about the TF100:
    http://www.transformerforums.com/for...s-guides-tips/

    What Got Me In to All This Trouble--Linux live CD with ADB & Fastboot:
    http://www.transformerforums.com/for...x-live-cd.html

  6. #6
    Soundwave
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    Quote Originally Posted by Kevinthefixer View Post
    Glad it worked out. But I'm going to still recommend you do an occasional factory reset; this is as close as you can get to an occasional formatting of your data partition (which is what the tablet actually needs) while you are still locked and have a stock recovery. It's a PITA but it's like spring cleaning, you're always glad you got it done. Just make sure you have all your files backed up beforehand.

    I will read the files referred to and will ask more questions that I'm bound to have! Thank you ~

  7. #7
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    Quote Originally Posted by niffer62 View Post
    I will read the files referred to and will ask more questions that I'm bound to have! Thank you ~
    There are many different guides here that may be of interest. The Master Help Guide is linked in my signature (below) along with another help guide on Malware - I recommend you definitely read that one and also try to determine which app or process it was that got your system infected in the first place.

    I also recommend with Kevin, the Factory Reset. The Guide for that is very helpful and will hold your hand through the entire process. You can then also be certain of two things...
    1) Your TF300 will be running as fast and as smoothly as is possible on the stock firmware
    2) Any trace of your malware will be totally eradicated...
    Kevinthefixer likes this.

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

    Forum guide - here ~~ T100 FAQs - here ~~ Cold boot - here

    Adobe Flash Player & Browser Guide here

    Master Help Guide - here ~~ FAQ malware - here ~~ FAQ e-reading - here
    Mobile OS devices personal pantheon...
    ANDROID: Doogee DG310; SGS; Huawei Y300; Motoroloa Xoom 2ME; Razr; Defy Mini; CnM Touchpad II;
    Asus TF101; Lenovo A1; Samsung Tab 2 7.0
    APPLE: iPhone 4s; iPhone 5c; iPhone 6; iPhone 7; iPad 3; iPad Mini 2; iPad Air 2 64gb
    CHROMEBOOK: HP 14-Q010sa Celeron 14 Inch 4GB 16GB Chromebook - White.

 

 

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