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Thread: Finger print under gorilla glass?

  1. #21
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    ^^^^
    ...that mess is underneath the screen? YumpinYiminey, that's brutal. I thought there was a thread(s) around the site & someone shot video of 'pressing-the-screen-too-hard'...it sure didn't look like that. Looked like oil/water, wacky. I'm not sure how they figured that was by pressure on the glass, you'd think it would crack before then? Dunno...but keep us posted on how things are going viper. Deep breaths...
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  2. #22
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    Quote Originally Posted by eejit View Post
    ^^^^
    ...that mess is underneath the screen? YumpinYiminey, that's brutal. I thought there was a thread(s) around the site & someone shot video of 'pressing-the-screen-too-hard'...it sure didn't look like that. Looked like oil/water, wacky. I'm not sure how they figured that was by pressure on the glass, you'd think it would crack before then? Dunno...but keep us posted on how things are going viper. Deep breaths...
    I would like to know myself. I'd also like to know how it's even possible for a finger print to somehow appear behind the glass. Regardless of how hard the screen is pressed surely it wouldn't penetrate tough glass? I did not apply any unacceptable pressure to this screen. Asus somehow are trying to tell me otherwise.

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    Quote Originally Posted by vipergrm View Post
    I'd also like to know how it's even possible for a finger print to somehow appear behind the glass.
    If I had to guess...

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  4. #24
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    Quote Originally Posted by eejit View Post
    If I had to guess...

    Hahahaha that would by my guess too! I've been reading some horror stories on other forums. Some folk have been in a dispute for months with Asus with the same issue. I'm surprised that my credit card company discarded my case as the item is older than 90 days. This is the first time I've heard of this.

  5. #25
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    Re: Finger print under gorilla glass?

    Hi vipergrm,
    I can only act as devil's advocate, but it appears from your previous posts that you purchased the tablet some time ago, apparently at least longer than 90 days. If that is so, I can somewhat understand the position that Asus has taken. I would imagine that someone at Asus has reasoned why did it take you so long to discover the defect? If the tablet has not been opened, how did the fingerprint get there, and more importantly, why was it not discovered when you first purchased the tablet? I think someone at Asus would understand that fingerprints under the glass would not just suddenly appear after 90 days. If the fingerprint was not noticed for a period of time in excess of 90 days, I can see why someone at Asus may well think that the fingerprint is yours. As I said, I am only presenting my thoughts as a devil's advocate, but you do have to consider such.

    Sent from my ASUS Transformer Pad TF700T using Tapatalk HD
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  6. #26
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    Thank you. I do understand what you're saying but in all honesty I didn't notice this when I first purchased the device. It could be that it has somehow progressively got worse, and therefore more noticeable. I is just incredibly frustrating that I know for absolute certainty that this tablet has never been opened. I would like someone from Asus to explain how this is possible without opening the device. It may not even be a finger print. That is just what it looks like

  7. #27
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    I think you should compare the finger-print on the screen with yours.
    Basic investigation.
    I think it is possible that you got a refurbished tablet, with the finger-print of a careless repairman.
    You would not be the first to get a used product sold as new.
    Not every salesman is trustworthy.
    That's why i don't like to buy on the internet.

    Finger-prints are mostly sweat that become visible by heating up.
    That's why it is possible you didn't notice this at the beginning.

    But are you absolutely sure it's on the inside?
    Is it normal or reversed?

    Try cleaning it with a special screen product.
    You never know ;-)
    Last edited by birdyzz; 02-10-2013 at 09:56 AM.

  8. #28
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    Quote Originally Posted by birdyzz View Post
    I think you should compare the finger-print on the screen with yours.
    Basic investigation.
    I think it is possible that you got a refurbished tablet, with the finger-print of a careless repairman.
    You would not be the first to get a used product sold as new.
    Not every salesman is trustworthy.
    That's why i don't like to buy on the internet.

    Finger-prints are mostly sweat that become visible by heating up.
    That's why it is possible you didn't notice this at the beginning.

    But are you absolutely sure it's on the inside?
    Is it normal or reversed?

    Try cleaning it with a special screen product.
    You never know ;-)
    Hi, not sure why you think I bought it online. I never mentioned that. I bought it from Currys locally and it was brand new. The finger print is most certainly under the glass. I could use any cleaning product in the world and it wouldn't remove the print from underneath the glass.

  9. #29
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    Quote Originally Posted by vipergrm View Post
    Hi, not sure why you think I bought it online. I never mentioned that. I bought it from Currys locally and it was brand new. The finger print is most certainly under the glass. I could use any cleaning product in the world and it wouldn't remove the print from underneath the glass.
    i know of people that bought a new netbook in a big shop, and found installed software and prefs on it from a previeus owner.
    For some shops it's made to easy to return a product. (Without much investigation)
    If you compare your finger-print with the one on screen, and they are not the same, you can at least prove it wasn't you.
    And you can't get a finger-print insite by hard pressing the screen.
    And you can complain later if you notice the problem later, because it wasn't there earlier.
    The only thing that can explane the finger-print is that your tablet screen was touched insite before it was sold.
    An only the shop or Asus know what happened with it than.
    They cannot put that on you.
    Most repairshops can see if a product was opened by a client.
    If they can't it is a problem for Asus to prove.
    Keep conplaining until they take you seriously.
    Last edited by birdyzz; 02-10-2013 at 12:21 PM.

  10. #30
    Starscream
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    This is the third Transformer I have had. I've owned the TF101 (which exhibited a similar issue) and the TF201 Prime.
    Maybe Asus has a point? Looking at your original picture of the damage, it's not really a finger print as such - or at least I can't see any trace of lines - just a finger tip sized area that is a slightly different colour.

 

 
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