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Thread: Worried about probability of cracked screen with dock

  1. #41
    Soundwave
    Member #
    37328
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    Jun 2012
    Tablet
    TF300T
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    I started a thread here back in June entitle 'Cracked Screen.' I had the mysterious spontaneous crack issue, sent it to ASUS, and was told it would cost $218+ shipping as it was user abuse. My daughter offered to pay for the repair if she could keep the tablet, so I sent them a payment authorization with a note that said I was authorizing the payment under protest. Once they received my 'protest note' they agreed to send me a new one if I would send in the keyboard for them to analyze with my tablet.

    They shipped the replacement tablet when they got the shipping confirmation for the dock coming back to them. Once they received the dock they sent me a replacement dock. So they didn't charge me and I'm whole (probably with a refurb, but don't care about that). Or I should say, my daughter scored a tablet cheap.

    Customer service was a nightmare (hours of hold time, many promised deadlines missed, six weeks in limbo, many correspondences never acknowledged), and I've explained to my daughter that she should only seat the tablet directly into the dock and not operate the hinge like a laptop, and we'll keep our fingers crossed.

    TL;DR: Based on design issues and lousy customer service, I recommend that you buy something else.



  2. #42
    Soundwave
    Member #
    52764
    Join Date
    Jan 2013
    Location
    Fremont, Ca.
    Tablet
    TF300T
    Posts
    14
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    2 times
    this thread scared me into getting a bluetooth keyboard and mouse...with a tilt moko case it works great...

  3. #43
    Soundwave
    Member #
    53762
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    Feb 2013
    Tablet
    TF300T
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    If this is an issue should I go back to the store where I purchased my TF300 and buy their insurance plan?

  4. #44
    Soundwave
    Member #
    36595
    Join Date
    May 2012
    Tablet
    TF300
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    21
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    I think this problem only occurs if you are not careful in how you open & close the tablet & keyboard.
    I've seen people open & close laptops in a way that frightens me.
    I know accidents happen to the best of us but if you take reasonable care you should be ok.
    Anything but Apple

    Regards.
    Tony.

  5. #45
    Jazz
    Member #
    49861
    Join Date
    Dec 2012
    Tablet
    TF300T
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    67
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    I agree. I don't believe for one second that standard usage of this combo is in any way even remotely dangerous.
    OPENING the tablet beyond its tolerance: I could see that maybe causing a stress fracture. Don't do that.

  6. #46
    Ratchet
    Member #
    45601
    Join Date
    Sep 2012
    Location
    Central California Coast
    Tablet
    TF300T
    Posts
    213
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    Ah, I had the same concern until it never cracked. As mentioned. Treat it right and it'll treat you right.
    7eregrine likes this.
    Posted with my Asus TF300T pad with Jelly Bean 4.2.1
    Working great and having a blast!

 

 
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