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  1. #1
    Member #
    Join Date
    May 2012
    0 times

    Asus Manufacturer Warranty Process

    So they received my tablet on the 4th of May and they still have it saying they cant see my problem, i explained it to them and even gave them this video
    but they still say they cant see my problem. Before anyone asks yes it happens on power saver, balanced, and high performance. I have called a total of about 5 times since sending it in and the last call the lady made a reference as to how frequent I was calling which was about two weeks ago. So I am wondering how long I should wait before calling again and inquiring some more about why they can not see my problem. The first time they tried to diagnose it by doing an 8 hour stress test which made me wonder if their mechanics even knew what they were doing or they didnt read any of the documentation I provided on the issue. There is a slight possibility some of the updates that came out after I had sent my tablet in had fixed my issue but I really dont know. Any advice from anyone on here as to what to do next?

  2. #2
    Transformer Forums Legend
    Supporting Member

    Member #
    Join Date
    Jul 2011
    Norcross, GA
    1818 times
    Maybe it only responds to your voice. j/k

    Yea, an update may have solved it.,



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