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  1. #1
    Soundwave
    Member #
    62763
    Join Date
    Dec 2013
    Tablet
    TF300T
    Posts
    2
    Liked
    0 times

    Can't unlock bootloader

    My device has been sent away to Asus a couple of times to be repaired. In the process I think they may have sent it back to me and failed to update the serial number in their database. That means than when I try to unlock the bootloader by running the Asus Unlock Device Tool app I get the dreaded "An Unknown Error Occurs which may be a network connection issue" message. I've been trying for months and it's just isn't ever going to work.

    Does anyone know how to unlock the bootloader without using the Asus tool? Every guide I can find relies on using the Asus Unlock Device Tool so I'm really hoping there's a way of unlocking without using it.

    BTW:
    - I have checked that the device registered to me on the Asus product registration has the correct serial number.
    - My TF300T isn't rooted.
    - I have uninstalled and reinstalled the Unlock Device Tool app.
    - I don't have any problems accessing the internet from my TF300T so I don't think I have a network connection issue.

  2. #2
    Soundwave
    Member #
    62763
    Join Date
    Dec 2013
    Tablet
    TF300T
    Posts
    2
    Liked
    0 times
    Anyone? I'm REALLY hoping that there are other solutions to this apart from trying to convince the Asus support line to correct their serial number database!

  3. #3
    Super Moderator
    Supporting Member

    Member #
    47076
    Join Date
    Oct 2012
    Location
    Northern tip Vancouver Island
    Tablet
    TF700
    Posts
    1,736
    Liked
    501 times
    Pretty sure you will have to get it sorted out with ASUS.

  4. #4
    Soundwave
    Member #
    53919
    Join Date
    Feb 2013
    Tablet
    TF201
    Posts
    10
    Liked
    1 times
    Asus just told me their unlock app only works with ICS, and since I'm running 4.1.1, there's nothing that can be done. Asus customer support is the worst I've seen in 3 decades of dealing with computer manufacturers.

 

 

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