KMODE_EXCEPTION_NOT_HANDLED when Keyboard detached?

[kaovilai]

Note: My problem is solved!, for now anyways..

I have Asus T100TA which occasionally BSOD upon undocking and docking.
Does anyone else have this same problem or not with any Asus model especially those that's using firmware made before Windows 10 released date.

I'm also disappointed that Continuum feature is not working on my model eventhough the "Asus Base Station" is detected as a keyboard device. It seems all I need is a firmware update but this is not as important..

I don't mind not having continuum too much but T100TAS have new firmware to play with, I do not .. but I rather have BSOD fixed first.

This doesn't happen on freshly booting but only after a few minutes. Mine happen using chrome mostly but that could just be because I use Chrome all the time.

Thanks in advance for replying, voting, etc.

[kaovilai]

Here's my logs in html. You should download from drive and open in your browser to view as html tables.
https://drive.google.com/folderview?...Vk&usp=sharing

[Sovinox]

The BSOD is caused by SmartGesture. Usually, it should update itself and it lets you know via a popup message. Not sure if there is a way to force it to update but you can try checking Asus's website for the updated version.

[kaovilai]

-snip- you can try checking Asus's website for the updated version.

I reset my T100 yesterday and I had to download the SmartGesture myself from support page of T100. I downloaded the latest one. The installer when extracted even have a folder called "Windows 10" which indicates to me that Windows 10 is supported so I think I have the latest version.
Thanks for replying!

[kaovilai]

Hey there, it seems that my problem has been solved. Thanks to (unapproved link, forum guideline violation, removed).
I've identified based on my dump file that the problematic driver is AsusSGDrv.sys so I search for a device using this file and sure enough, it's the "Asus TouchPad". I proceed by pressing "Update Driver" for the touchpad inside the Device Manager. The device is now named "Asus Support Device" and it seems that the Gesture no longer work even after repairing the latest version Asus SmartGesture software. It doesn't even start with my computer anymore. Anyways...

I tried removing the dock and nothing happens.. no more BSOD. I'll see if this remains true for another week. Meanwhile I rather have no BSOD than having the Gesture support. Thanks Sovinox for your oppinion.

[tandroid]

HI

I have a T-100, 2014 model, Windows 10 with a 500GB HDD + 32GB eMMC.

This problem, i don't kow how long it has been in existence, but i only discovered it recently. I wanted to read a long PDF so i undocked the tablet from the keyboard, everything froze for a few seconds and then I got a K-mode exception error and had to restart. I repeated this, continuously to see if it was only a one time thing, but everytime I undock the tablet from the keyboard, i'm faced with a k-mode error and a BSOD. ANY FIXES!!

PLEASE PLEASE PLEASE HELP!!

[janner43]

Why not search before posting...

Merged

[tandroid]

Newbie here! My apologies. Thank you for merging though!

[tandroid]

Does this mean that all gesture functionalities have been lost? As in, you can no longer use a 2 finger swipe, etc?

[tandroid]

Dear Sovinox!

I took your advice. BSOD is gone! But there's no gesture support! i reinstalled it from the official asus website, but they still don't seem to work! any help on this! please! ASAP!!

---update after 2 hours---

Oh my...

I thought deleting the asus smart gesture driver and rebooting woudl fix it. but now there's a yellow exclamation point next to the asus driver, in the device manager. I've tried reinstalling the asus drivers from the website a million times. I've tried repairing the driver, uninstalling and rebooting etc. NOTHING WORKS! I don't even have a mouse pad now!


PLEASE HELP PLEASE HELP PLEASE HELP!!!