NETFLIX!! Can someone please help?

Hello I am a newborn when it comes to Android and tablets. I have an EeePad 16 GB Transformer running Android 3.2.1. Here are my issues with NETFLIX:

1. When watching a Netflix movie on my Eeepad tablet the screen keeps trying to "auto-fit" the movie image and ends up "zooming" the movie in so that it looks like it's trying to fit to a 4:3 screen size when the movie I'm watching is 16:9 size. The only way I can get it to stop doing this is to PAUSE the movie. When I PAUSE the movie the screen jumps back to a 16:9 image and then I can press PLAY and it will continue on for a few minutes before jumping back to a zoomed-in, 4:3 look. I know there is a setting to TURN OFF this auto-fit screen feature and I have done so....but this problem keeps occuring.

2. Also when watching a Netflix movie the bottom 25% of the screen starts to freak out, become all jumbled up, and looks like what your old tv's used to do when you tried watching a cable channel that you were not paying for...if that makes sense. The top 75% of the screen continues to show the movie but the bottom 25% just freaks out. This lasts for about 15-20 seconds then all returns back to normal. This "freak-out" session occurs every 3 minutes or so.

It doesn't matter what I'm watching on Netflix. Movies, tv, cartoons, all have the same 2 issues above and they happen independent of one another.

Is anyone else having these issues?? Is there an update to Android that I need? Is there an update to Netflix?

Thank you!

Hello and welcome to the Forum. I assume you are watching Netflix using the Netflix App. Netflix did have an update 2 days ago so you may want to go to the Market and get the update.

Thank you I will try that! I hope it works. Anyone else having these issues??

I have not had the 4:3 auto-fit issue but a few nights ago I did see the bottom 25% start to freak out and your right it does look like when you use to try and view a cable channel on an old TV that you were not paying for. I had this happen a few days ago and had to pause the move to get it to stop but it would start up again a few minutes later, it did this several times throughout the movie. I was watching True Grit at the time this happened. I am running version 1.6.0 which is the latest version dated 12/15/2011 in the Android Market so I am not sure about the comment above about an update 2 days ago. The bottom 25% is a new problem that I have only seen a few nights ago for the 1st time. I will have to do more tests to see if it continues. I have noticed if I go to running tasks and end as many as can it does help improve the lag issue that I have also seen for quite a while using Netflix on my Transformer. I have an older Viewsonic GTablet that has no issue at all streaming Netflix movies so it is a bit of a disappointment the quality on the Transformer.

I subscribed to Netflix here in the UK today, on launch day and I've exactly the same problem as the OP.

I'm getting the same thing. It's really annoying

So frustrating... same exact problem as op. Its been weeks now and updates didnt help. Niether did uninstall\reinstall. Dont know what else to try.

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Originally Posted by Dandubz

I subscribed to Netflix here in the UK today, on launch day and I've exactly the same problem as the OP.

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Hmmm, that makes it pretty much unuseable then. Do you need to subscribe to try it out? I was planning on having a look tonight after work!

ya i have the same problem, i fix it with the volume buttons, when it zooms or the screen freaks out... although it sucks cause it happens quite often.
At first i thought it was tweetcaster pro that caused it... disabling tweetcaster pro did help, but keeps happenning just less often...

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Originally Posted by TerryTheTerror

Hmmm, that makes it pretty much unuseable then. Do you need to subscribe to try it out? I was planning on having a look tonight after work!

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You can sign up for a 1 month free trial to test it out.