I just got the NetZero Hotspot and free data plan. I'd mistakenly been told by a NetZero agent when I first signed up on 3/23 that I could use the 4G Stick on the Transformer Prime because it has full USB port on the dock, even after I'd explained it has an Android OS (NZ website says the Stick requires Windows or Mac). I was happy to get half the price of the hotspot. When the Stick arrived, with software, I called again and was told that now I needed a thumb drive to install the software. I again waited, never received the thumb drive, called again and was told that even with the thumb drive, the Stick wouldn't work on my device, and I should get the Hotspot. Well, I got the Hotspot 2 days ago,connected it up fine, but when tried to go on the Internet, it keeps sticking on the NetZero welcome page. Yet again I called NetZero, was told that NZ tech support people "are not trained in tablets"(!), that I should check my browser configuration.
Can anyone help here? I'm a newbie in all tech areas, have been self-teaching ever since my first computer in 1999 (I'm now 65 and the most advanced tech when I was in high school was the slide rule). I need a little bit of connectivity in my nearby office (self-employed) and NetZero seemed to fit the bill; don't want to pay the data charges of the big carriers, don't need much data. I'm in a strong NZ coverage area, so that's not the problem.
Thanks for any help/suggestions!