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  1. #1
    Soundwave
    Member #
    33587
    Join Date
    Apr 2012
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    TF300
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    Is there an ASUS USA line for Customer Support?

    As the title implies. Trying to get a tablet issue worked out (said they fixed it, but they didn't), but can't get anywhere with customer support as I can't understand half of what they say. Literally spent 30 minutes repeating myself slowly, but couldn't get them to do the same so I could understand them. Also have tried twice now to get a supervisor, but that didn't work either. Asked for the repair center number in Texas, they would've give it or said they didn't have one... honestly couldn't understand them.

    Yes I know a lot of CS reps are overseas, and while ASUS's reps have been nice I can't get anywhere with them at all besides offering another RMA and no explanation. I assume there's probably no other number to call, but thought ask before moving on to plan B...

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  3. #2
    Mod Squad Lead
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    You didn't mention what number you called and the only one I know of is (888) 678 - 3688
    TF700 on 4.2 and TF Prime TF201-B1-GR, (stock) SN: BCO (FW JB 10.4.2.18) - Dock BCO (ex TF101 owner)

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  4. #3
    Soundwave
    Member #
    33587
    Join Date
    Apr 2012
    Tablet
    TF300
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    3 times
    Sorry lol, should have mentioned that. Same number as the one you gave, that's the only one I know of as well.

    May look for some kind of email, not sure if I'll even bother going through the phone again.

  5. #4
    Soundwave
    Member #
    39357
    Join Date
    Jun 2012
    Location
    USA
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    TF300T
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    I wonder if they have a twitter ID ?

  6. #5
    Super Moderator
    Supporting Member

    Member #
    26017
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    Feb 2012
    Location
    toronto, ca
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    I don't know about a phone number, but Swipe posted a few email addy's a couple days ago. That strategy has proved successful in the past. If you can bypass the low level cubicle sharing ijit's & bother someone with a real desk, you may have a shot...and since you've already been hognoggled on a repair, you deserve a shot. Goodluck.
    TF 201 w/dock (4.1.1)
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