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  1. #1
    Member #
    Join Date
    Sep 2020
    Vivo RT
    0 times

    Vivo Tab RT - Microsoft Store - PC isn't connected to the Internet

    Hello! I picked up a used Vivo Tab RT tablet/dock last week. It works fine, except I cannot access the Microsoft Store. Whenever I try to access it, I get the message:
    "Your PC isn't connected to the Internet. To use the store, connect to the Internet and then try again."

    The Vivo is definitely connected to the Internet. I can browse the web, download MS updates, etc..
    Since then, I have tried the following steps (some multiple times) in an attempt to troubleshoot this issue:

    * Refresh / Formatted the Vivo back to factory defaults
    * Logged in with a Microsoft account
    * Trusted the PC w/ Microsoft account
    * Logged in with local account
    * Ran every MS update
    * Ran every firmware update
    * Tried 3 different internet connections
    * Disabled mobile broadband NIC
    * Set WiFi with a static IP
    * Ran WSRESET
    * Removed Store w/ Powershell: Get-AppxPackage -allusers *WindowsStore* | Remove-AppxPackage
    * Re-registered Store apps w/ Powershell: Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
    * Reset Store w/ Powershell: Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}

    So far nothing has worked. Unfortunately, without the Microsoft Store, my options with the Vivo Tab RT are rather limited. Any help or ideas would be appreciative!

  2. #2
    Member #
    Join Date
    Oct 2016
    2 times
    Did you try contacting a rep from Asus?



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