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  1. #1
    Soundwave
    Member #
    53631
    Join Date
    Feb 2013
    Tablet
    Vivo Tab
    Posts
    1
    Liked
    0 times

    TF600T keyboard dock problems

    Out of the blue, my VivoTab RT keyboard has stopped working. When I connect the tablet to the dock, I get the audio sound to show it's recognized and connected, and a flash drive I have plugged into the USB port shows up in 'My Computer'. However, the keyboard is inactive and the through-port is not charging the tablet. The dock itself seems to be fully charged (the white light is on) but the keyboard does not respond. So, for instance, if I use the fn/f9 key to switch the trackpad on or off, the tiny light above the key does not come on. I have done a full system refresh, uninstalled and reinstalled the keyboard driver (which shows as "working") but with no-result.
    Any ideas?
    I bought this dock as an open box item six weeks ago and it worked fine for the first few weeks; if the keyboard is broken, what will my warranty position be?
    Thank you.

  2. #2
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
    Posts
    842
    Liked
    154 times
    It does sound as if the keyboard has gone bad. From Asus, you have a one year warranty on the device. Since the keyboard has not been out for a year yet, I think it's safe to say you are still within the warranty period. As long as the previous owner didn't open it up and mess around with it, your warranty should be good. If you're in the US and would like help or more info on how to get it sent in, shoot me a PM and I'll assist you from there.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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