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  1. #1
    Soundwave
    Member #
    57001
    Join Date
    May 2013
    Tablet
    Vivo Tab
    Posts
    1
    Liked
    0 times

    Swipe Gesture not working to open first lock screen

    I recently purchased an asus vivo tab smart. I left it in battery save mode for some time and the screen seems to have frozen-I cannot swipe past the first lock (screen saver?) screen to access my login screen. I have tried shutting down by holding the power button in for a while and then restart but not working. Any ideas?

  2. #2
    Soundwave
    Member #
    57026
    Join Date
    May 2013
    Tablet
    Vivo RT
    Posts
    4
    Liked
    0 times
    Ok I am about to throw this Asus Vivotab RT out the window. So Windows updates came yesterday along with a ASUS System update for the tablet. Seems like after the System update was applied to the ROM my touch screen is no longer working. I cant interact with the screen via touch anymore, no matter what I do. A clean Windows RT install wont fix this issue as it seems like its on the ROM itself where the System update was applied too. Good going ASUS!!!! No other way to fix this until an new ASUS System update is pushed out or sending the unit in which I cba doing with all the problem I been having with this device.

    Going back to my iPad 4.....
    Last edited by diegoa; 05-15-2013 at 02:31 PM.

  3. #3
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
    Posts
    842
    Liked
    154 times
    Quote Originally Posted by diegoa View Post
    Ok I am about to throw this Asus Vivotab RT out the window. So Windows updates came yesterday along with a ASUS System update for the tablet. Seems like after the System update was applied to the ROM my touch screen is no longer working. I cant interact with the screen via touch anymore, no matter what I do. A clean Windows RT install wont fix this issue as it seems like its on the ROM itself where the System update was applied too. Good going ASUS!!!! No other way to fix this until an new ASUS System update is pushed out or sending the unit in which I cba doing with all the problem I been having with this device.

    Going back to my iPad 4.....
    Please contact the Asus customer support number to arrange an RMA. We have a fix for this issue, but it does require an RMA.
    Asus USA is a social support channel for North American purchasers. UK users requiring warranty support should contact their retailer. For other geographic locations, please check your product documentation or the Asus website for your locality and follow the support section instructions.




    Transformer Forums is a privately owned "user to user" forum and is not affiliated with ASUSTeK Computer Inc in any way.

 

 

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