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  1. #1
    Soundwave
    Member #
    54302
    Join Date
    Mar 2013
    Tablet
    Vivo Tab
    Posts
    1
    Liked
    0 times

    App Store Not Working

    Hello all,
    This week I just received back in the mail my Vivo Tab Rt that I sent to ASUS because of phantom touches on the edges of the screen that made the tablet basically unusable. Upon getting it back, it's working very well from that standpoint, and had been completely reset.

    Unfortunately, the app store icon is not working (I have not loaded any apps at this point). It goes to the green full-screen store icon for a few seconds, then just goes back to the start screen. I have seen some suggestions around antivirus, LAN settings, troubleshooting, etc, but nothing has worked (there is no antivirus on this tablet at this point).

    Any suggestions?

  2. #2
    Jazz
    Member #
    48959
    Join Date
    Nov 2012
    Tablet
    Asus Vivo RT
    Posts
    76
    Liked
    2 times
    Are you signed in with your Microsoft ID? If you haven't put any data on it then it could be worth performing a full reset again and starting new with your details.

  3. #3
    Asus USA Social Media Team
    Member #
    35389
    Join Date
    May 2012
    Location
    Fremont, CA
    Tablet
    Uncategorised
    Posts
    842
    Liked
    154 times
    Since you got it back basically without any data on it, I would take this opportunity to do a another factory reset and start over. Once it boots up, make sure you enter in your MS ID to log on. And if you have anything backed-up, you can restore it too.

 

 

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