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  1. #1
    Jazz
    Member #
    48959
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    Nov 2012
    Tablet
    Asus Vivo RT
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    VivoTab RT Crash on Removal from Dock

    Title says it all really, sometimes when I remove my VivoTab RT from the keyboard dock the machine crashes. Whitenoise from the speakers, grey screen and the only option is to hard shutdown by pressing the power button.

    Anyone else seen this issue or is it time for an RMA?

    Thanks,
    JB

  2. #2
    Soundwave
    Member #
    47889
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    Nov 2012
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    Asus Vivo RT
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    I'm having the same problem time to send a message to Asus about this.

  3. #3
    Jazz
    Member #
    48959
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    Nov 2012
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    Asus Vivo RT
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    Kinda glad it's not just me, a little worried it is happening at all... I've raised a request via vip.asus.com, hopefully will get a response soon and will update the thread with what I hear.

  4. #4
    Jazz
    Member #
    48959
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    Nov 2012
    Tablet
    Asus Vivo RT
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    I've been told to start troubleshooting by running the "Refresh my PC" option, this rebuilds the device but apparently keeps files and apps in place, should be interesting to see the procedure in action as it was a nice addition. Fingers crossed it'll fix it too...

  5. #5
    Soundwave
    Member #
    47889
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    Nov 2012
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    Asus Vivo RT
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    Did the refresh and after 3 days I think this might of solved the problem...I hope.

  6. #6
    Soundwave
    Member #
    47889
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    Nov 2012
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    Asus Vivo RT
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    crap just did it again today.
    Last edited by Revans310; 12-16-2012 at 08:39 AM.

  7. #7
    Jazz
    Member #
    48959
    Join Date
    Nov 2012
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    Asus Vivo RT
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    Same here, Asus have recommended an RMA.

  8. #8
    Soundwave
    Member #
    47889
    Join Date
    Nov 2012
    Tablet
    Asus Vivo RT
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    Yes I'm waiting for my reply from Asus, I wonder if it's a keyboard problem?

  9. #9
    Jazz
    Member #
    48959
    Join Date
    Nov 2012
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    Asus Vivo RT
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    76
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    They've told me to return both keyboard and slate, could be either I guess.

  10. #10
    Soundwave
    Member #
    47889
    Join Date
    Nov 2012
    Tablet
    Asus Vivo RT
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    18
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    I really think its a video driver problem, can you please check what version you have. 9.17.13.733

 

 
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