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Thread: Polaris Office is closing downloaded files

  1. #1
    Soundwave
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    Polaris Office is closing downloaded files

    Hi, I'm saving documents from gmail to Polaris Office. Polaris saves and opens the files normally, but within 30 seconds, automatically closes the file. I'm not hitting any buttons, I just open it and wait and it closes, I try editing it and it closes, and I've tried saving as a differnt document and its closes. This has happened with all different types of files. Is there anything I can do to fix this? Thanks!



  2. #2
    *Rescue Squad*
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    Welcome to the forum!

    What is the build number of your firmware? (Settings - About - Build Number)

    Just want to check to see if you have the latest or not.

    I will test this out and see how mine acts. I have not used Polaris in quite a while.

    EDIT: Opened 3 different documents from my Gmail in Polaris. Left them sit for a few minutes each (2-3) and none of them closed automatically.

    May also want to try a hard reset. Turn off and unplug your TF. Hold the volume down and power button for about 12 seconds until some text appears in the upper left hand corner. Wait another 10 seconds without touching anything (icon on the right should be highlighted in green) and it will then boot the OS. No data will be wiped.
    Last edited by Frederuco; 11-14-2011 at 11:06 PM.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
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  3. #3
    Soundwave
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    Build number is HTK75.US/epad-8.6.5.13-20110925

    I played around a little more and found that it is only after switching to edit mode and clicking somewhere within the presentation to edit it that it closes after about 4-6 seconds. It happens whether I open a file from a flash/jump drive or download it from the interent, and happens if I resave the file in Polaris, but doesn't happen if I created the file in Polaris office.

    Tried closing Open Office Reader with Task Killer, and tried a hard reset and it didn't fix the problem. Everything also appears to be updated.

    Thanks for the help, this has become slightly maddening - Any other ideas?

  4. #4
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    Quote Originally Posted by twinkletoes2 View Post
    Build number is HTK75.US/epad-8.6.5.13-20110925

    I played around a little more and found that it is only after switching to edit mode and clicking somewhere within the presentation to edit it that it closes after about 4-6 seconds. It happens whether I open a file from a flash/jump drive or download it from the interent, and happens if I resave the file in Polaris, but doesn't happen if I created the file in Polaris office.

    Tried closing Open Office Reader with Task Killer, and tried a hard reset and it didn't fix the problem. Everything also appears to be updated.

    Thanks for the help, this has become slightly maddening - Any other ideas?
    You are actually 2 updates behind the current firmware, latest is 8.6.5.19

    Goto settings > about tablet > system firmware update to update
    TF No longer charges: Clicky
    Transformer won't boot: Clicky
    Power / Lock button issues: Clicky
    Flash downloaded ASUS Firmware: Clicky

  5. #5
    Soundwave
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    Ha! The update seems to have fixed the problem; thank you so much! (plus now I know how to update!)
    Detection and Frederuco like this.

  6. #6
    *Rescue Squad*
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    Excellent. .13 had some issues with large files too and the .18 and .19 updates fixed this.
    Detection likes this.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

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