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  1. #1
    Member #
    Join Date
    Nov 2011
    0 times

    Multiple startup issues on day 1 - Wifi not working + firmware update not executing


    Just bought my ASUS transformer off Amazon two days back.

    Problem 1: Doesnt connect to my home wifi network which is a comcast provided xfinity service. My Laptop is connecting to the same network, so I believe the router is not the issue. It seems to have WPA2 security encryption - is that the issue ?

    Problem 2: After multiple frustrating calls with the ASUS support desk, they asked me to update my firmware given that my OS was android 3.1 (why it wasn't already 3.2 given I bought it only 2 days ago is wierd in the first place). However, even the firmware isnt getting updated as the file I try to open in the transformer from the update folder I downloaded off returns "Open file failed".

    The suppport guys said updating the firmware should solve both issues, but how the heck do i do that ? I have half a mind to return this product back, as despite being brand new it has multiple issues.

    thanks & awaiting your reply,

  2. #2
    Helping Hero & Super Moderator
    Supporting Member

    Member #
    Join Date
    Jun 2011
    Northern Illinois
    TF Book T100TA
    247 times
    1. WPA2 is not an issue, I have Comcast and have my router set WPA2/PSK, but if you feel it is an issue you can temporarly turn off your security to verify that the TF can connect

    2. If you can get it to connect you can than got to settings tap "About tablet" a menu will open tap the top item "System Firmware Update"

    2A. File wont open problem is it a ZIP file I have never had to use the site files but if zip you may have to unzip it on your PC first.

  3. #3
    Member #
    Join Date
    Jun 2011
    976 times
    The first thing I would do is reboot the router then see if the TF connects. As for the update, you must unzip the file first and make sure you put it into the root of your SD card if you have one installed.
    You may also want to go to Settings>About Tablet> Check for Updates and see if you get the update automatically.



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