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  1. #1
    Soundwave
    Member #
    7619
    Join Date
    Aug 2011
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    All keys on dock stopped working

    I have the 32GB TF101 and the keyboard dock for at least a month. Been working fine.

    In the past couple of days, ALL of the hard keys on the dock keyboard stopped working. All the letters, numbers, and the controls across the top (volume, brightness) are totally dead.

    I can still use the trackpad, I can still charge through the dock (LED turns green when fully charged), and the SD card reader works. When I insert the Transformer into the dock, the little "docking connected---use keyboard to type words" icon comes up next to the clock.

    I've tried various programs: Google Maps, Youtube, Opera, and GMail----the keyboard works with none of them. If I undock I can use the on-screen keyboard just fine.

    One time I just started pressing all of the keys at random and all of a sudden a bunch of number 1's appeared in the search bar......I thought maybe a key was stuck but I've since pressed and released all of them several times.

    Last night I was prompted to install an ASUS update, which I accepted and installed, but it's the same.

    I now have:

    Android version 3.2
    GPS version V1.5.0
    Wi-Fi version V5.2.52
    Bluetooth version V6.19
    Kernel version 2.6.36.3 android@Mercury #1
    Build number JTJ85B.US_epad-8.6.5.6-20110726
    MobileDock version EP101-0209

  2. #2
    Supporting Member
    Supporting Member

    Member #
    853
    Join Date
    May 2011
    Location
    Sacramento Ca
    Tablet
    TF700
    Posts
    3,388
    Liked
    689 times
    Have you tried a hard reset? To me it sounds you may have to RMA the Dock if a hard reset doesn't help. It's not so painful to have Asus repair it. Then you can also have them fix the battery drainage issue also. I just had this done and it was about a 2 week process. Now my Dock is working perfectly.

  3. #3
    TRANSFORMER FORUMS LEGEND
    Supporting Member

    Member #
    2978
    Join Date
    Jun 2011
    Location
    /EARTH/USA/NC/
    Tablet
    None
    Posts
    15,780
    Liked
    2676 times
    Hard reset is the best thing I can think of, be sure to do it with the dock connected.

    Otherwise I think RMA is the best option.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  4. #4
    Soundwave
    Member #
    7619
    Join Date
    Aug 2011
    Posts
    2
    Liked
    0 times
    Thanks to both of you for the help. Hard reset didn't work.

    Micro Center in Cambridge, Mass was nice enough to swap out the defective keyboard even though I was one week over the 30-day return period.

    Brand new keyboard and it's working now.

    Been really enjoying the rest of this forum, too

  5. #5
    TRANSFORMER FORUMS LEGEND
    Supporting Member

    Member #
    2978
    Join Date
    Jun 2011
    Location
    /EARTH/USA/NC/
    Tablet
    None
    Posts
    15,780
    Liked
    2676 times
    Glad you got it worked out. Let us know if you have any other issues and feel free to help out others in need. Remember, we wer all noobs at one point.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

 

 

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