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Thread: Screen not responding to touch

  1. #1
    Soundwave
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    Screen not responding to touch

    Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.

    Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.

    The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!

    Hope someone has experienced this and can help.



  2. #2
    Shockwave
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    Have you applied the firmware update yet?

    Sent from my Transformer TF101 using Tapatalk

  3. #3
    Soundwave
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    Quote Originally Posted by DGolfin70 View Post
    Hi everyone, just got the tablet today and set it up at work, played with it for bit and everthing was working fine.

    Got home about 2 hours ago and now when I wake it from Sleep, the touch screen is not responding at all. Have tried everything, power is 98%, plugged into a PC, did the hard reboot, even wiping the data to start setup again. But all to no avail.

    The screen isn't responding at all. Its very frustrating as I want to play with it some more!!!

    Hope someone has experienced this and can help.
    Hi, I got my Asus Transformer 2h ago, and suddenly, impossible to unlock the screen, the screen is simply not responding to any entry (touch). I have also restarted my tab several time. What is strange is that the problem occured when I plugged the HDMI cable to test it, and the AC.

    Did you find a solution to this issue ? I have contacted the ASUS support to see if they come up with a solution. I'll share what they'll tell me. Thx in advance !!

  4. #4
    Soundwave
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    @ jaycemiskel - no I haven't applied the firmware update. Is it possible to do even if the screen doesn't respond to any touch?

    @ prouted - that sounds like the exact same problem I have. Mine stopped responding after a few hours of sleep mode (didn't touch the HDMI port at all).

    I haven't been able to contact ASUS support (its the weekend in Sydney) so please let me know if you hear anything too.

  5. #5
    Shockwave
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    Oh I thought it only happened after going to sleep. Yeah if it stays locked up no matter what then you're probably going to have to send it in.

    Sent from my Transformer

  6. #6
    Soundwave
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    Quote Originally Posted by jaycemiskel View Post
    Oh I thought it only happened after going to sleep. Yeah if it stays locked up no matter what then you're probably going to have to send it in.

    Sent from my Transformer
    Guys, I have the same problem- screen suddenly not responding.
    I tried to call ASUS but the call keeps disconnecting before anyone answer.

    Has anyone was able to talk to ASUS about this problem?

    thanks

  7. #7
    Soundwave
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    Update: I spoke to ASUS service today and my only option is to take it into them. Will let you know how it goes.

    Btw: I'm in Sydney Australia and whilst the product hasn't officially been released in Oz, its covered by a Global Warranty. I just hope they don't have to send it to Taiwan to get fixed as that could take weeks!

  8. #8
    Soundwave
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    I just started having the same problem. Won't register touch. Can't get past unlock screen. Anyone find any solutions, or did oyu just have to take it in or return?

  9. #9
    Starscream
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    I'm thinking I saw a lock option somewhere. In Settings. Several options for locking the screen. Is everyone sure they didn't mess with those options? There might also be a "display mode", normally used for store displays that would essentially lock the screen from input.


    Anyone try holding down the power button for 15 seconds or so? Or press both the volume and power at the same time? Curious if a deep reboot would re-initialize the screen input.

  10. #10
    Jazz
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    Dont know if this is similar but i notice that if i havent been on for maybe 10mins or more i have to hold down the power button for a good 10secs,asus say this is normal

 

 
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