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  1. #1
    Soundwave
    Member #
    30231
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    Mar 2012
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    TF101
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    Angry Sick of this tablet

    Has anyone had any luck with Asus customer service? What are my changes of getting a product change?

    I have returned my Asus Transformer TF101 two times since purchasing it February to the repair center. The battery will run completely dead and will not turn on or accept a charge. The first time I returned it they checked the tablet and the cord and found nothing wrong. The Service Center said they just charged it up and sent it back to me within 3 days.
    The second time I sent it back with the same problem they kept it for over a month, telling me they were testing it further, but couldn't find anything wrong other than a dead battery, so once again they "just charged it and sent it back". I was made to feel like an idiot, like I didn't know how to just attach the cord and charge the tablet. During that month I had to continue to call every week to get updates. I was told a manager would return my call to which he never did. So I called back and requested to speak to the manager and I was on hold for over an hour as I refused to hang up. The manager said he would put in a request to have someone from service call me back. I never heard from anyone. Previous to my phone calls I was sent an email asking me questions regarding the tablet to which was never replied back to me. I still have the emails and would be happy to forward them to whomever is reviewing this complaint. I was also told there would be a complete testing sheet in the box telling me what the problem was since the customer service agents could not tell me. Come to find out it looked exactly like the first sheet I was sent that said “no problems detected”.
    Since the second return I have been extremely careful to not let the battery drain, by fully powering off the device when not in use. Unfortunately, I was running late out of a meeting on Wednesday 08/15/12, so I just put the tablet to sleep. I then came down with a migraine that put me in bed for 24 hours; of course the tablet had a completely drained battery. When I went to plug it in Friday morning IT WOULD NOT RECONIZE THAT I HAD PLUGGED IT IN. Same issue now a third time. I have not called the customer service department as I am not confident that anything will be done other than charging it and sending it back to me. I do not want to experience the problems ever again.
    I did all the tricks and tips that have been suggested by other people on the internet that are experiencing this same issue, which means product defect in my eyes, i.e. putting the cord in a plastic zip lock bag then putting it in the freezer, plugging it into an active PC to let it trickle charge to jump start the battery, and putting the tablet on my docking station to wake it up. None of these have worked. I have left the tablet plugged in for over 3 days and it still will not turn on as of Monday 08/20/12. I currently have it plugged in on a brand new cord that I purchased after the first incident thinking I could have a defective cord and that would solve my charging issues. Both cords charge the tablet as long as the battery is not completely drained.
    I am disgusted with this tablet. If I let my phone, laptop, IPod, or any other electronic device I have ever owned to run completely dead I am able to just plug it in, charge, and use. Never in my life have I had to send it in for repair for a simple dead battery.
    Asus has always been willing to take my tablet in for repairs and for that I am grateful, but what happens once my year warranty is up, and they no longer have to service the product? Will I then be responsible for shipping it back to them and paying for the service center to charge my tablet? This sounds ridiculous.
    I have given Asus plenty of chances to make this right. I did not ask for a refund in the beginning, I only asked for a product replacement. They denied the replacement, stating “Anything can be fixed in our service department”. To me it seems like your service department knows how to put a band-aid on your products. Which I am sure is a tactic to get through the first year and then leave the customer with a defective product that no longer is covered by a warranty.

    I do not want to continue to use this product. I refuse to have to keep sending it in due to this product defect. I want a full refund of the tablet and docking station, as the docking station is useless to me without the tablet. I have spent over $600.00 on the tablet, keyboard, and accessories.
    I would consider an even trade for the Transformer TF300 and docking station, with the guarantee that if I experience any problems or defects I get a full refund of the money I have spent.
    I have filed a case with the BBB.

  2. #2
    Supporting Member
    Supporting Member

    Member #
    590
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    May 2011
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    U.S/CA/OC
    Tablet
    TF101
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    3,375
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    It's to bad you've had that experience with your tablet.

    I've had a TF101 for well over a year and haven't had any significant problems.

    Better luck with whatever you choose next.

  3. #3
    Supporting Member
    Supporting Member

    Member #
    1793
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    Jun 2011
    Location
    Vancouver Canada
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    TF Book T102HA
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    You used the term "your service department" Just want to tell you the forum is not ASUS. We are not affiliated with ASUS in any way. There is an ASUS rep who posts here now and then. His user name is Asus_USA -- I suggest you contact him.

  4. #4
    Soundwave
    Member #
    30231
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    Yes I am aware this is not an Asus supported forum. This was a copy and paste letter I sent to the BBB and also to Asus. My main question was at the top of the post and the rest was just background. Maybe one of the avenues I have taken will get me a resolution to my problem.

  5. #5
    Super Moderator & Forum Sleuth
    Supporting Member

    Member #
    26017
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    Feb 2012
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    toronto, ca
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    It's frustrating just reading that post, wouldn't want to go thru it.
    Hope you get some kind of resolve Habonde.

  6. #6
    Starscream
    Member #
    5960
    Join Date
    Jul 2011
    Location
    Lost in Space
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    TF101
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    Re: Sick of this tablet

    Wow, that's a lot of text. Wish you luck.

    Found the question. And no I have had zero luck with them. I had a problem with my WiFi and they wouldn't fix and now my warranty is up and it has problems being connected.

    Chances of getting a product change is very small unless you talk to the highest ranking support staff.
    Last edited by NyanCat; 08-20-2012 at 03:33 PM.
    *Rooted* Transformer Pad TF101 and Nexus 7

  7. #7
    Ratchet
    Member #
    26488
    Join Date
    Feb 2012
    Location
    USA, DC area
    Tablet
    TF201
    Posts
    125
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    18 times
    I've had similar experiences with Asus as well...on my 3rd tablet in a little over a year. If there were a competitor for the options that I love so much on the Asus tablets I would have jumped ship. My advice for the future with any expensive electronic, get an accidental damage warranty from the store or a 3rd party. If mine has issue I just used that after Asus was no help and ended up with the newest model both times. I now it doesn't help now, but I learned my lessen(s) and thought I would share.

    Good Luck!!

  8. #8
    Soundwave
    Member #
    30231
    Join Date
    Mar 2012
    Tablet
    TF101
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    6
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    ---Update---
    Thank you for whomever suggested I email the person that works for Asus. They did reply to my private message.
    Just as I was about to send my email to his personal email, I checked my tablet one last time before getting it ready for its' coffin. It turned on!!

    I hit the power button for a couple seconds and I got the battery to flash on the screen indicating that it was dead. When I plugged it in using the same cord as I did last Friday and Monday it started right up showing that the battery was at 0%.

    Any suggestions as to why it would just start up like that after 5 days? I left it off the charger since sometime yesterday.

    ~So Confused

  9. #9
    Transformer Forums Legend
    Supporting Member

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    5624
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    Some time ago there were suggestions when having those types of issues to let it run completely down. Nobody has an answer for why it works but it does.

  10. #10
    Starscream
    Member #
    40327
    Join Date
    Jul 2012
    Location
    Brasília, DF, Brazil
    Tablet
    TF300T
    Posts
    431
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    I would suggest change the topic to make it a reference to the problem you are having, makes it easier to find, for people that are having the same issue as you are finding the solution (if you solve it, as I hope

    - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
    Z87M-Plus | i7 4770k + H100i | Corsair Vengeance 2x8GB @1600
    AMD HD 7970 OC 3GB Corsair 650W | HAF 922 | AVerMedia Live Gamer Portable
    Galaxy Note II | Transformer Pad 300 32GB+Dock+32GB SDHC C10

 

 

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