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  1. #1
    Soundwave
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    HELP! Keypad of TF101 doesn't work

    the keypad suddenly melfunctioned no response no matter which key i pressed but i still can connect usb device and sd card in the keypad docking

    i have tried to reset to factory default and wiped all data problem remains

    and the pad even doesn't boot up if it is connected with the docking

    the product was purchased july 2011 so still under warranty

    cuz the problem just came out after the update in Dec 2011 so the retailer said it might be software problem so they may charge me for the repair i think this is ridiculous

    can someone help plz?

  2. #2
    Guide Guru & Forum Administrator
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    Contact Asus & raise a support ticket with them. The retailer is talking nonsense as even if this was caused by a software update (VERY unlikely) it would have stopped everything on the dock - not just the keys. You have a 99.9999999% chance that this is a hardware failure linked to the keyboard that is fully covered by your warranty - the other .0000001% is also covered by your warranty if the Asus OTA broke your dock.

    Report it to Asus, they will fix it free of charge for you.

    PLEASE Search for existing threads before posting a new one. Thanks.

    Your opinion matters. But should you disagree - please try not to be disagreeable

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  3. #3
    TRANSFORMER FORUMS LEGEND
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    The power & USB connections are on a separate cable from the keyboard keys and the touchpad has separate one from that. It is possible your keys do not work but the charging & USB works, and the touchpad could work too.

    If you have a friend with a TF101, try playing swappie jammers and see if it works on theirs just to rule out any possible issues with the tablet itself. If not, I would RMA the keyboard to the Retailer for exchange or to ASUS for repair.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
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  4. #4
    Soundwave
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    thanks for all your help i'm trying to test my kb on another machine now and waiting the official support from asus

 

 

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