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  1. #1
    Soundwave
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    21129
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    Jan 2012
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    Opening Word documents- or not

    I am unable to open any word documents which I download from a secure server through Polaris Office. I have even installed Office suite pro. With my browser and Polaris they download but dont open and with Office suite they open but are in code, with a drop down list asking me to choose the operating system. All the forums I have looked at rave about Polaris and Word and the useability. What am I doing wrong ? Help please! I bought the Transformer which is great but I do need to download docs on the road very often and this is why I bought it. I have no trouble at all with these same files on my lap top so do I need to but Microsoft word or something? Thank you
    Susan

  2. #2
    Transformer Forums Legend
    Supporting Member

    Member #
    5624
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    Jul 2011
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    Norcross, GA
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    Welcome to the forum

    I suspect that the documents you're trying to open are secured in some way, possibly by password, and the the apps you are using can't understand, so it isn't asking any questions. There may be some options but I'm not certain if they will work. Docs 2 Go has a document viewer that's free. There is also Kingsoft Office, also free. It's worth a shot to see if those work.

    Can you find out if those documents are in fact encrypted? Possibly what was used to encrypt them. I guess they have a DOC or DOCX extension?

  3. #3
    Shockwave
    Member #
    20008
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    Dec 2011
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    Florida West Coast
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    On another site I read about problems with Polaris not being able to open files and other programs not being able to open files that had been modified by Polaris

    I have always used OfficeSuite you might try the free version of that to see if it works for you.
    I also downloaded company doc-docx files from a secure website and they always opened in OfficSuite.

    However there are are many variables involved

 

 

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