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  1. #1
    Soundwave
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    dock keyboard multiple key problem

    I hope someone can help. I have a new transformer with dock. When I use the dock keyboard and press certain keys eg when using the browser I get double letters coming up eg I press letter d and df comes up or j and kj comes up or k and kj comes up or press a and az comes up, this is not a complete list of all the "double" keys some come up as normal eg press e and e comes up. When I use the unit undocked and use the screen keyboard there is no problem

    Can anyone help cure this please?

    Thanks

    Dave

  2. #2
    Administrator
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    Quote Originally Posted by helius View Post
    I hope someone can help. I have a new transformer with dock. When I use the dock keyboard and press certain keys eg when using the browser I get double letters coming up eg I press letter d and df comes up or j and kj comes up or k and kj comes up or press a and az comes up, this is not a complete list of all the "double" keys some come up as normal eg press e and e comes up. When I use the unit undocked and use the screen keyboard there is no problem

    Can anyone help cure this please?

    Thanks

    Dave
    Hi Dave and welcome to the Forum. Have you gone to setting and selected the KB you wish to use?
    I use US English and don't seem to have any issues. Some use the Android KB. Try selecting one and see if the issue goes away

  3. #3
    Soundwave
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    Quote Originally Posted by Jeffrey View Post
    Hi Dave and welcome to the Forum. Have you gone to setting and selected the KB you wish to use?
    I use US English and don't seem to have any issues. Some use the Android KB. Try selecting one and see if the issue goes away
    Thanks for coming back to me. I have tried what you suggest but that's not fixed it.
    When I go to the bottom right of screen I select Use physical keyboard. I have tried all options that come up in turn ie

    1. ASUS English (US) keyboard asus keyboard
    2. Then as above English (UK) keyboard asus keyboard
    3. Then English (UK) keyboard android keyboard.

    None of these make any difference

    Dave

  4. #4
    TRANSFORMER FORUMS LEGEND
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    I have not heard that issue with the Prime. I have not seen that on the TF101, but that is a different ball game.

    Also, try a hard reset with the keyboard dock connected.

    Shut down your TF and make sure the charger is unplugged.

    Hold VOL DOWN and POWER for 10-12 seconds until some text shows up in the top left corner.

    Wait. The next screen has 2 icons, Wipe Data and Android. The Android will be glowing green to indicate the selection.

    10 seconds later it will say Cold-booting Linux and then boot up.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  5. #5
    Soundwave
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    Quote Originally Posted by Frederuco View Post
    I have not heard that issue with the Prime. I have not seen that on the TF101, but that is a different ball game.

    Also, try a hard reset with the keyboard dock connected.

    Shut down your TF and make sure the charger is unplugged.

    Hold VOL DOWN and POWER for 10-12 seconds until some text shows up in the top left corner.

    Wait. The next screen has 2 icons, Wipe Data and Android. The Android will be glowing green to indicate the selection.

    10 seconds later it will say Cold-booting Linux and then boot up.
    Reboot did not work, I have checked the model on the box and its a TF101, does that help

    Thanks

    Dave

  6. #6
    TRANSFORMER FORUMS LEGEND
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    Quote Originally Posted by helius View Post
    Reboot did not work, I have checked the model on the box and its a TF101, does that help

    Thanks

    Dave
    Ahh, it was posted in the Prime help section, I moved it to the Regular TF help section.

    What is the Mobile Dock Version number? Settings - About - Last line. It should end in 0213.

    I have heard of a multiple key issue like dd instead of d, but not an az issue where it chooses a letter adjacent. If you can replicate it, I would try to return to your retailer if possible.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  7. #7
    Soundwave
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    Frederuco

    Thanks again,

    The version number is EP101-0213 for the mobile dock, can anything be done to avoid sending it back?

    Dave

 

 

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