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  1. #1
    Soundwave
    Member #
    18096
    Join Date
    Dec 2011
    Posts
    3
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    Exclamation Two keys on the dock stopped working

    Hi everyone!
    The Enter key and backspace key on the dock have suddenly stopped working! I wasn't doing anything. I locked the tablet and when I wanted to unlock it I couldn't get those two key to work.
    Anyone have any clues?

  2. #2
    Transformer Forums Legend
    Supporting Member

    Member #
    5624
    Join Date
    Jul 2011
    Location
    Norcross, GA
    Tablet
    TF700
    Posts
    11,748
    Liked
    1818 times
    Welcome to the forum

    Try un-docking and re-docking the tablet.

  3. #3
    Soundwave
    Member #
    18096
    Join Date
    Dec 2011
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    Thanks!
    I have already done that. but nothing has changed.
    I have even made a backup of my files and apps and reset the device to factory settings but that didn't help either.
    Last edited by pm.saeedi; 12-19-2011 at 11:10 AM.

  4. #4
    Supporting Member
    Supporting Member

    Member #
    853
    Join Date
    May 2011
    Location
    Sacramento Ca
    Tablet
    TF700
    Posts
    3,388
    Liked
    689 times
    Are you in the time frame to exchange? If not, it sounds like an RMA to Asus repair will be your next option. Usually here in the US it is a pretty painless thing to do. In some of the other countries shipping to and back is completely free. Here in the US, we pay to ship it to the Grapevine TX Asus repair facility.

  5. #5
    Starscream
    Member #
    7835
    Join Date
    Aug 2011
    Tablet
    None
    Posts
    454
    Liked
    51 times
    Six keys on my dock stopped working after a while. I sent it for repair and it has been flawless since.

  6. #6
    Soundwave
    Member #
    18096
    Join Date
    Dec 2011
    Posts
    3
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    0 times
    that's too bad!
    but thanks for your help anyway!

  7. #7
    Soundwave
    Member #
    43410
    Join Date
    Aug 2012
    Tablet
    TF101
    Posts
    1
    Liked
    0 times
    Just wanted to share my story. 8 buttons were broken on my TF101 dock and I took it to repair with warranty. It took them one month and the keys worked for some time, then the same keys we're again broken (Also the lock on the dock, but I'm not here to talk about that)... Then I sent it there again, took 2 weeks and again the buttons worked for some time, then 4 hours later at home they worked only if I pressed really hard on them. Taking it back tomorrow, hope they will pull their stuff together this time -.-

 

 

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