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Thread: Both Cameras displaying black screen

  1. #1
    Soundwave
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    Both Cameras displaying black screen

    Hi there,

    I just purchased the TF-101 and all has been working well until i tried the camera app. It takes photos and videos and displays them fine after you've performed those actions. However, the on-screen display fails to show anything. Just an empty black screen. Could this be a sw/fw issue?

    I'm new to Android, and here's some information about the tablet.

    Android 3.1
    Kernel 2.6.36.3 android@mercury #1
    Build # HMJ37.US_epad-8.4.4.5.2-20110603


    Any assistance would be greatly appreciated! Thank you!

  2. #2
    Supporting Member
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    Welcome to the forums!

    First of all, update your firmware - you are about 100 updates behind the most recent !

    Only joking, but you are quite far behind, the latest is 8.6.5.19 (Android 3.2.1)

    Click on Settings > About Tablet > Firmware Update

    Once you are up to date, check the camera again and see how it runs
    TF No longer charges: Clicky
    Transformer won't boot: Clicky
    Power / Lock button issues: Clicky
    Flash downloaded ASUS Firmware: Clicky

  3. #3
    TRANSFORMER FORUMS LEGEND
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    Welcome to the forum!

    There is a chance there is a hardware issue with your cameras and they will need to be returned to the retailer and exchanged or RMA'd to ASUS for repair. All TF's that I have heard of with the blank camera issues (perhaps 5) like this and required RMA. The camera does not show the live view, but I bet if you tap the shutter button it will make the camera noise and take the picture.


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  4. #4
    Soundwave
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    Thanks for the tip I went to settings -> about tablet -> but there is no "firmware update" - i see a system update, and i clicked on "check for updates" and it responds by saying there are no updates for my system. I browsed around a bit - do i just need to install the firmware and it'll automatically upgrade the android version as well?

    Thanks in advance!

  5. #5
    Soundwave
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    Thanks for the heads up Frederuco - I'll try the fw update first - if that doesn't do it then i'll have to go the route that you suggested. Otherwise this l'il guy works pretty well!

  6. #6
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    Yes the firmware update will update everything - if you have a MicroSD card, download the latest firmware from the ASUS site, unzip it to the MicroSD Card while in the PC, then when you insert it into the TF a notification should popup telling you to update

    See here for instructions

    http://www.transformerforums.com/for...asus-site.html


    If you do not have a Micro SDCard - if you goto Settings > Applications > All > Scroll down to DMClient > Clear data and cache > Force Stop > Reboot the TF - then check for updates again
    white_squall likes this.
    TF No longer charges: Clicky
    Transformer won't boot: Clicky
    Power / Lock button issues: Clicky
    Flash downloaded ASUS Firmware: Clicky

  7. #7
    Soundwave
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    Thanks Detection!

    It worked like a charm - both cameras are up and running flawlessly after the fw update - and Frederuco, I guess I lucked out *fingers crossed* Thank you again both and I'll start enjoying and learning about my new toy now

  8. #8
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    Great news! Enjoy your new toy !
    TF No longer charges: Clicky
    Transformer won't boot: Clicky
    Power / Lock button issues: Clicky
    Flash downloaded ASUS Firmware: Clicky

  9. #9
    TRANSFORMER FORUMS LEGEND
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    Awesome!

    I'm glad I was wrong in this case.

    Enjoy!


    Asus Transformer 16 GB & Dock - Munching on Jelly Beans
    crApple iP*one 5 - Stock

    Just once I want someone to call me Sir without adding you're making a scene.
    - Homer Jay Simpson

  10. #10
    Helping Hero & Super Moderator
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    As a reminder this happend to me once and a cold boot brought the cameras back to life.
    So if all else fails do a cold boot. This solves many problems.
    Power down make sure charging cable is removed.
    Powerup holding vol down
    When you see lettering in upper left corner just let the TF reboot on it's own
    Be careful to not select wipe data as that will restore the TF to out of box condition and you will have to reload all your apps.

    Enjoy your new toy/tool.
    Help shortcuts

    For TF101 http://www.transformerforums.com/for...tml#post177499
    For T100 http://www.transformerforums.com/for...tml#post344339

    My stuff!

    ASUS T100 64GB
    TF101 32 GB + Grandkids toy now
    Nokia 635 win 8.1
    ASUS MB Z97-A with I5 CPU (mine home brew PC)
    HP Desktop (wife's)
    Retired: My week is six Saturdays and one Sunday!

 

 
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